Network & Security Domain Lead

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Key Responsibilities Domain & Technical Leadership Own the end-to-end Network & Security tower strategy, architecture governance, and operational performance. Provide technical leadership across: Palo Alto Firewalls Arista Switching Infrastructure Enterprise Wireless Networks Agni NAC WAN, LAN and Internet Connectivity VPN and Remote Access Technologies SD-WAN and Branch Connectivity Load Balancers and Network Security Controls Act as the highest-level escalation point for critical incidents and major outages. Define and maintain enterprise standards, policies, and operational procedures. Lead infrastructure lifecycle management, technology refresh, and modernization initiatives. Global Network Operations Management Manage availability, capacity, and performance of a global network estate covering: 29 locations across multiple countries 2,000+ routers, firewalls and switches 3,000+ wireless access points Ensure highly available, resilient, and secure network operations. Drive proactive monitoring, event correlation, and operational observability. Establish fault avoidance and predictive maintenance practices. Implement network optimization initiatives to improve end-user experience. Govern ISP, telecom, and OEM relationships. Service Delivery & Operational Excellence Own service delivery performance for the Network & Security tower. Ensure achievement of all: SLAs OLAs Customer Satisfaction Metrics Contractual Commitments Drive ITIL-based Incident, Problem, Change and Major Incident Management processes. Lead operational reviews and service governance meetings. Develop and execute service improvement plans. Drive operational maturity through automation and standardization. Reliability Engineering & Continuous Improvement Establish a culture focused on reducing operational risk and improving service reliability. Drive measurable improvements in: Incident Reduction Major Incident Prevention Mean Time to Restore (MTTR) Mean Time Between Failures (MTBF) Availability Metrics First-Time Resolution Rates Conduct trend analysis and root cause reviews for recurring issues. Lead implementation of self-healing and automated remediation solutions. Improve monitoring coverage and observability capabilities. Security Governance & Compliance Ensure network and security infrastructure complies with: ISO 27001 SOC PCI-DSS Data Privacy Requirements Client Security Standards Regulatory and Audit Obligations Support internal, external, customer, and regulatory audits. Partner with Cyber Security teams to strengthen security posture. Ensure timely remediation of vulnerabilities and audit findings. Govern firewall policies, network segmentation, access controls, and NAC standards. Risk Management & Business Continuity Own risk identification and mitigation across network and security services. Ensure network resiliency, disaster recovery readiness, and business continuity compliance. Conduct regular resilience testing and failover exercises. Maintain and review operational risk registers. Vendor & Stakeholder Management Serve as the primary interface for client leadership on all Network & Security matters. Manage relationships with: OEM Partners Telecom Providers Managed Service Providers Security Vendors Lead executive communications during major incidents. Present operational performance, risks, and improvement opportunities to senior leadership. People Leadership Lead and manage a team of approximately 70 network and security professionals. Build a strong leadership bench comprising managers, leads, architects, and SMEs. Drive workforce planning, succession management, and career development. Establish technical certification and skill-development programs. Foster a culture of accountability, collaboration, innovation, and continuous learning. Manage performance, employee engagement, retention, and talent development initiatives. Success Metrics The Domain Leader will be measured on: Network Availability and Uptime SLA and KPI Achievement Major Incident Reduction MTTR Improvement MTBF Improvement Security Compliance Scores Audit Findings Closure Change Success Rate Customer Satisfaction Scores Automation Adoption Cost Optimization Outcomes Team Engagement and Attrition Metrics Who You Are Required Experience & Qualifications Education Bachelor's Degree in Engineering, Computer Science, Information Technology, or related discipline. Master's Degree preferred. Experience 18+ years of overall IT Infrastructure experience. 10+ years leading large-scale Network & Security operations. Experience managing global enterprise environments across multiple countries. Proven experience supporting BPO or large multi-site enterprise operations. Experience managing complex environments consisting of thousands of network devices and wireless endpoints. Demonstrated success in delivering operational transformations and service improvements. Technical Skills Mandatory Expertise Palo Alto Firewalls Arista Switching Enterprise Wireless Infrastructure Agni NAC Routing & Switching Technologies WAN / LAN / SD-WAN Network Security Architecture VPN Technologies High Availability & Resiliency Design Network Monitoring & Observability Platforms ITIL Service Management Preferred Technologies Zscaler Fortinet Cisco ClearPass SolarWinds LogicMonitor ThousandEyes Splunk ServiceNow Certifications (Preferred) Palo Alto PCNSE CCNP Enterprise / CCIE CISSP CISM ISO 27001 Lead Implementer / Lead Auditor ITIL V4 Managing Professional SD-WAN Certifications Leadership Competencies Executive Presence Strategic Thinking Customer Management Service Governance Crisis & Escalation Management Financial Acumen People Leadership Vendor Management Transformation Leadership Data-Driven Decision Making Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.