Network Security Engineer - Fortigate Firewalls - VOIS-Bangalore

Job description

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this role We are seeking a skilled Network Security Engineer with expertise in Fortigate Firewalls to deliver secure, resilient, and efficient network operations. The individual will work within an ITIL-driven environment, ensuring incident resolution, change implementation, and proactive support across customer-facing and internal infrastructures. This is a key operational role requiring strong troubleshooting capability, stakeholder collaboration, and a commitment to continuous learning. What you will do Resolve network security incidents within critical SLAs through effective troubleshooting and root-cause identification. Perform configuration and housekeeping activities including Layer 2/3 analysis, device upgrades, replacements, and performance optimisation. Plan and implement internal and customer changes aligned with ITIL processes. Raise and manage hardware vendor tickets, coordinating replacements and returns as per SLA while following escalation pathways where required. Document technical procedures and share knowledge by coaching and mentoring team members. Review and approve change requests ensuring adherence to security and operational guidelines. Drive self-development by working towards industry-recognised certifications across supported technologies and expanding skills in emerging network security tools. Who you are Proficient in Fortigate Firewalls (Primary Skill). Knowledgeable in FortiManager, FortiAnalyzer, IDS/IPS (Alternate Skills). Experienced in troubleshooting and resolving network issues in a structured, SLA-driven environment. Comfortable working within ITIL-aligned operational processes. Collaborative, detail-oriented, and committed to continuous improvement. Able to learn new technologies quickly and adapt to evolving technical landscapes. Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What’s in it for you (Inferred from role nature and expectations) Opportunity to work with advanced network security technologies across global environments. Hands-on exposure to operational, change, and incident management processes. Access to continuous learning pathways, including certification support for Fortinet products. Ability to contribute to secure, large-scale enterprise networks with real business impact. A collaborative environment where knowledge sharing and growth are encouraged. What skills you will learn Advanced troubleshooting and analysis across Fortigate firewall environments. Change management execution aligned with ITIL frameworks. Vendor management and SLA-driven operational coordination. Technical documentation and team knowledge transfer practices. Exposure to additional network security technologies and enterprise-scale architectures. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA Follow us on social media and #StayConnected LinkedIn: Facebook: Instagram: Chat with our employees: