Network Support & Asset Management Engineer

Job description

Role Summary This role is primarily responsible for managing the organization's network infrastructure and end-to-end IT asset lifecycle. The engineer will ensure stable, secure network operations across LAN/WAN environments while maintaining accurate asset records, driving procurement governance, and supporting IT compliance initiatives across Chennai and branch offices. Key Responsibilities 1. Network Support & Operations (Primary Focus) • Monitor, configure, and troubleshoot LAN/WAN infrastructure including switches, routers, and wireless access points • Administer FortiGate firewall — policy management, NAT rules, VPN configuration, and log review • Manage VLAN segmentation, DHCP scopes, and DNS configurations across Fortinet and Microsoft environments • Support and maintain Wi-Fi infrastructure (FortiAP or similar) including site surveys and channel planning • Configure and troubleshoot site-to-site VPN and remote access VPN for branch locations • Maintain comprehensive network documentation: IP address management (IPAM), topology diagrams, and network runbooks • Use monitoring tools (OpManager, SolarWinds, or equivalent) for proactive network health and performance tracking • Respond to and resolve network-related incidents, ensuring minimal downtime and adherence to SLAs 2. IT Asset Management (Primary Focus) • Own and maintain the end-to-end IT asset lifecycle — procurement, tagging, deployment, tracking, and retirement/disposal • Manage and regularly audit the IT asset inventory covering hardware (desktops, laptops, servers, network devices), software licenses, and peripherals • Coordinate with vendors for procurement, warranty management, AMC renewals, and hardware replacements • Maintain asset records in the ITSM tool (ServiceDesk Plus or equivalent), ensuring data accuracy and completeness • Support software license compliance — track allocations, renewals, and ensure adherence to licensing agreements • Prepare asset utilization reports and present periodic summaries to IT management • Define and enforce asset tagging standards, disposal procedures (e-waste), and asset handover/return processes • Liaise with Finance for asset capitalization, depreciation tracking, and audit support 3. Systems & Endpoint Support (Secondary) • Manage Active Directory — user provisioning, OU structure, Group Policy Objects (GPOs), and access control • Support Windows Server administration (2019/2022) including DHCP, DNS, and file share management • Assist with Microsoft Intune / Hybrid Azure AD Join for endpoint compliance and policy enforcement • Perform patch management and vulnerability remediation using Endpoint Central or equivalent tools • Provide Level 1/2 support for hardware, software, and OS issues, managing tickets within defined SLAs in ServiceDesk Plus 4. Security & Compliance • Enforce endpoint security policies via Sophos EDR, antivirus, and firewall rules • Monitor security alerts and escalate incidents per defined IT security procedures • Audit user access controls, privileged accounts, and software licensing compliance • Support data protection policy adherence and participate in security awareness initiatives 5. Reporting & Documentation • Prepare weekly/monthly network performance and asset status reports for IT management review • Maintain accurate SOPs, network configurations, asset lifecycle policies, and escalation procedures • Support internal and external IT audits with accurate documentation and evidence Required Qualifications Education • Bachelor's degree in computer science, Information Technology, or a related discipline • Diploma holders with demonstrably strong hands-on experience will be considered Technical Skills • Hands-on experience with managed switches, VLANs, routing concepts, and wireless infrastructure • Working knowledge of FortiGate firewall — policy rules, NAT, VPN; Fortinet stack exposure is a strong advantage • Proven experience in IT asset lifecycle management — tagging, tracking, auditing, and disposal • Familiarity with ITSM tools (ServiceDesk Plus, Freshservice, or equivalent) for asset and ticket management • Working knowledge of Active Directory, Group Policy, DNS, and DHCP administration • Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint) • Basic scripting ability in PowerShell for asset reporting or network automation tasks • Understanding of ITIL service management principles, particularly Asset and Configuration Management (SACM) Soft Skills • Strong attention to detail — especially in maintaining accurate asset records and network documentation • Ability to manage multiple priorities, coordinate with vendors, and work independently • Clear communication skills — able to liaise with Finance, Procurement, and non-technical stakeholders • Process-oriented mindset with a commitment to documentation quality and compliance Preferred Qualifications • Certifications: CompTIA Network+, Fortinet NSE 4, ITIL Foundation, or Microsoft MD-102 / AZ-900 • Hands-on exposure to Fortinet products (FortiGate, FortiSwitch, FortiAP) • Experience with dedicated ITAM tools (Manage Engine AssetExplorer, Lansweeper, or similar) • Working knowledge of Azure Active Directory / Entra ID • Experience supporting hybrid on-premises and cloud infrastructure environments • Exposure to IT procurement processes — RFQ, vendor evaluation, and contract management At loanDNA, we believe great leadership starts with the right people. Our team is built on industry veterans and forward-thinkers who bring a powerful mix of mortgage expertise, technical skills, and a passion for innovation. We hire leaders who understand the complexities of the mortgage and financial services industry and embrace emerging technologies—AI, automation, and advanced analytics—to deliver smarter, faster solutions for our clients. From evaluating loan quality and collateral to shaping disposition strategies and optimizing performance, our leadership team combines hands-on experience with cutting-edge insight. Their perspective spans the full mortgage lifecycle, ensuring clients benefit from strategies that are both practical today and built for tomorrow.