Network Support Engineer

Job description

As a Network Support Engineer, you'll serve as a highly skilled technical resource within Summit's Technical Support organization. You'll resolve highly complex network-related issues, perform advanced technical analysis, execute approved changes and maintenance activities, and provide technical guidance across the support organization. This role represents a deeper technical specialization within Technical Support. Success comes from combining advanced troubleshooting expertise with sound judgment, operational ownership, and a commitment to delivering positive customer outcomes. What You'll Do: Resolve highly complex network-related incidents and service requests. Perform advanced diagnostics across routing, switching, firewalls, VPNs, DNS, load balancing, connectivity, and network performance. Analyze recurring issues and contribute to root cause investigations. Execute approved maintenance activities, operational changes, and recovery efforts. Support customer migrations, infrastructure changes, and operational initiatives as assigned. Partner with Engineering, Platform, NOC, and other technical teams on complex issues and customer-impacting events. Serve as a technical resource for Technical Support Technicians and Network Support Specialists. Review troubleshooting efforts and help improve issue quality, documentation, and technical consistency. Create and maintain advanced technical documentation, runbooks, and knowledge resources. Identify opportunities to improve operational efficiency, service reliability, and support effectiveness. Contribute to incident response activities and post-incident reviews. What You'll Deliver: High-quality resolution of complex network-related issues. Strong technical ownership and accountability. Effective troubleshooting that minimizes customer impact and reduces time to resolution. Accurate technical documentation and knowledge sharing. Positive customer experiences during complex technical situations. Improved network stability and operational effectiveness. Technical guidance that strengthens the broader Technical Support organization. Contributions to recurring issue reduction and continuous improvement efforts. You'll Thrive in This Role If You: Have extensive experience supporting network infrastructure within managed services, hosting, cloud, or enterprise environments. Enjoy solving difficult technical problems and identifying practical solutions. Have advanced knowledge of routing, switching, firewalls, VPNs, DNS, load balancing, and networking technologies. Can independently manage highly complex technical situations. Enjoy mentoring others and sharing technical expertise. Communicate effectively with both customers and technical teams. Take ownership of technical challenges and drive them through resolution. Balance technical depth with customer-focused service delivery. How We Work at Summit: How you approach the work matters just as much as what you do. At Summit, our core values show up in how we make decisions, work together, and support our customers. We build the infrastructure that keeps businesses running. We need people who take that seriously - and have fun doing it. Our core values: Empower our people Constant elevation Customer first Focus on outcomes Embrace curiosity Benefits: Summit offers a total rewards package designed to support you at work, at home, and everywhere in between. Here’s a look at what’s included: Flexible Time Off (yes, really) – take what you need, we trust you to manage it Medical, Dental & Vision – comprehensive coverage with HSA/HRA options 401(k) with 4% match – we invest alongside you Parental Leave – paid time for the moments that matter most Life & Disability Insurance – built-in peace of mind Wellness Support – resources for your mental and physical health Free Colocation & Cloud Access – build and experiment in real environments Work From Anywhere – remote-friendly by design A low-ego, get-it-done culture – come as you are, do great work Compensation: The salary range for this role is $53,500 – $68,500 annually, depending on your skills, experience, and location. We aim to make offers that feel fair, forward-looking, and reflective of what you bring to the table — and where you want to grow. Internal candidates may see a different compensation package based on their current role, pay history, and progression at Summit. Same thoughtful approach, just with a bit more context. Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. As part of this commitment, Summit will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let us know. At Summit, we build and operate the infrastructure behind some of the most critical applications in regulated industries. The work is complex, expectations are high, and the environments we support require precision and thoughtful execution. We specialize in enterprise-class Application Hosting, Managed Services, and Cloud Solutions, with deep expertise in compliance, security, and performance. Our focus is simple: make the complex manageable and deliver technology that works - reliably, securely, and at scale.