Network & Svcs Operation Associate

Skill required: Network Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at What would you do? • Our team provides L1 and L1.5 support for an international IP services client. We manage customer issues through ServiceNow including ticket creation, triage, diagnosis and resolution. We provide regular customer updates and coordinate with L2 L3 teams, NOCs, field technicians and third party suppliers when required. Once resolved, we communicate the resolution and Reason for Outage to the customer. • Looking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network • Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for? • Strong TCP IP routing and switching fundamentals • Troubleshooting MPLS DIA Voice and Wireless services • NMS tools such as Netcool SolarWinds and Nagios for real time monitoring detection and analysis • Ticketing tools such as ServiceNow and Remedy • Structured RCA methodology Roles and Responsibilities: • Perform L2 L3 troubleshooting for service incidents • Analyse alarms logs and performance metrics • Identify root cause across network configuration hardware and vendors • Restore services within SLA • Create RCA and preventive recommendations • Collaborate with OTA to fix design and configuration gaps • Support major incident management MIM Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.