New Client Onboarding Manager

Job description

As Associate Director for New Client Onboarding, you will lead the end-to-end onboarding of corporate and institutional clients across Gland and Zurich, ensuring regulatory compliance, accuracy, and service level targets. Reporting to the Vice-Director and Deputy Head of BRM, you will oversee team operations and people management, aligning delivery with BRM standards and strategic priorities. Key Responsibilities Direct the operational and people management aspects of the New Client Onboarding team, fostering a high-performance culture aligned with strategic objectives. Oversee end-to-end client onboarding workflows, ensuring strict adherence to regulatory requirements, data accuracy, and service level commitments. Actively lead transformation initiatives aimed at process optimization, productivity gains, simplification of procedures and continuous improvement across the function. Exercise independent judgment on complex or novel cases, determining when to escalate appropriately while making well-reasoned, timely decisions within established guidelines and guiding your team through them. Serve as a trusted partner to Institutional Sales, Compliance, and Legal, ensuring sustainable business growth while upholding the Bank’s risk and regulatory standards. As and when necessary, participate in client or prospect meetings to discuss complex cases. Actively contribute to recruitment cycle and performance management to ensure a motivated, high-performing, and accountable team. Coach and mentor team members, supporting their skill development and career growth. Minimum 5–7 years’ track record in client onboarding, KYC/AML, or compliance operations within the financial services sector. Previous experience in a leadership or team-lead role is a strong advantage Strong knowledge of Swiss regulatory requirements (FINMA, AMLA, CDB) and onboarding due diligence standards Very good understanding of client onboarding processes and risk classification Ability to prioritize and deliver on multiple tasks in a deadline-driven, high-volume environment Strong project management and problem-solving skills Ability to communicate operational priorities and constraints to technical teams in charge of tooling and systems build-out. Excellent interpersonal skills, results-oriented team player Excellent communication and presentation skills in English and French, German being an advantage. “Please note that Swissquote never requests sensitive personal information or payment of any kind during the recruitment process. Any such request is fraudulent.” SQ2 At Swissquote, we’re all in. All in to shake things up. All in to build the bank people actually want to use. All in to make finance less boring — and a lot more powerful. We’re Switzerland’s leading digital bank — 1,500+ people across Europe, the Middle East, Asia, and South Africa, building real financial solutions for over a million clients worldwide. From trading and investing to everyday banking, we cover the full picture. We move fast, but we build things we’re genuinely proud of. Have a look behind the scenes by checking Humans of Swissquote on Instagram. Growing fast creates room. Room to try things, own things, and grow at a pace most places can’t offer. Whether you like the spotlight or prefer to just put your head down and do great work, there’s space for both here. We’ve ditched the dress code — but never the chance to celebrate. Big win or small, we make it count. The kind of place where the atmosphere takes care of itself. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success. Feeling it? It’s a good start. Apply. About the Function Business Risk Management (BRM) is Swissquote’s first-line control function, overseeing client onboarding, periodic reviews, and ongoing lifecycle controls. Operating across Gland and Zurich, it works closely with front-office teams, Compliance, and Legal to ensure regulatory compliance, operational efficiency, and a pragmatic, risk-based approach that balances commercial objectives with sound risk management.