New Grad — Customer Success and Onboarding Manager

Job description

## About Wonderly Wonderly gives Main Street businesses the AI agents, capital, and growth team they need to scale, and charges nothing for any of it. We only get paid one way: when they make real money. We own the entire system of record, all business applications (we replace ServiceTitan, House Call Pro, RingCentral, Squarespace, Docusign, Square, and a dozen other applications), and dozens of AI agents ourselves embedded natively inside our business applications, with native data read & write access to our system of record. As a result, we can deploy dozens of production-ready AI Agents to our customers in under 30 minutes with no FDEs, no integrations, and no data cleaning work. Wonderly has the most result-driven business model, because we’ve proven our system and AI Agents work. We are not trying to sell our customers a dream - we deliver real revenue and profit to our customers. All of our software and AI Agents are free - we charge a % of revenue we deliver for our customers. Each of our 10+ core AI Agents help improve their revenue by 5-20%. This is the ultimate outcome-based pricing, only possible when you own the entire end-to-end system and all the agents yourself. Wonderly already has PMF and has gone from 0 → 1 (we are happy to share more over a call), with very clear moat and deep industry knowledge that took a team of 70 hardcore A-players 18 months of stealth to build. We believe Wonderly has the potential to be a $100B - $1T outcome. The market is massive: home service businesses across North America (a $2T market). We’ve raised over $50M from top-tier investors, have $20M a year in free cashflow from another product line (Motion) - all that $ gets pumped into Wonderly. ## About the Hiring Manager Hey, I'm Bishop, the Head of Customer Experience at Wonderly. My career started in FP&A, but I quickly realized I wanted more — I didn't want to be just another cog in the machine. I needed something with more impact, more room to grow, and more technical challenges. That's what led me to Wonderly. I've built out our support function, scaling the team to meet the demands of a fast-growing startup, and now I'm focused on creating a world-class Customer Success team. This role isn't just about managing customer relationships — it's about making sure our customers are truly getting value from Wonderly. You'll be working closely with our customers — listening to their challenges, understanding their processes, and helping them implement solutions that drive real change. Whether it's guiding them through onboarding, offering critical coaching, or helping them embed Wonderly into their operations, your role is essential in ensuring they not only find value but feel that Wonderly is indispensable. This is a key role in driving progress toward our mission. I wholeheartedly believe in the impact this role will have — you'll help guide customers to use Wonderly to its fullest extent, ensuring every customer feels empowered and productive. As we continue to grow, this role will be central to that journey. ## The Role We're hiring a Customer Success / Onboarding Manager to ensure customers are successfully launched and getting real results from Wonderly. This role is focused on one outcome: **ensure the system works for each customer.** After a customer signs, Wonderly should: - Launch ads - Generate traffic - Produce leads - Convert those leads into booked meetings and revenue In reality, something in that system often breaks. Your responsibility is to identify where it breaks and fix it. ## What You'll Do - Own the onboarding and early success of each customer - Launch and monitor ads, website, and funnel performance - Diagnose issues across the full funnel (ads, traffic, conversion, lead quality, customer behavior) - Identify where performance is breaking and take action - Work directly with customers to ensure they are following through on leads and processes - Coordinate with internal teams to resolve product gaps or issues - Continuously improve how Wonderly performs across customers This role requires managing multiple customers at once and making decisions quickly based on incomplete information. ## What This Role Actually Requires This is not a traditional customer success role. It requires: - Strong problem-solving ability - The ability to reason through systems (not just follow playbooks) - Comfort operating in ambiguity - High ownership — you are responsible for outcomes, not just activity - The ability to handle multiple moving pieces simultaneously You will often need to: - Form a hypothesis about what is wrong - Test a fix - Evaluate the result - Adjust quickly ## Expectations - High intensity, fast-paced environment - ~60–70 hours per week - You will be responsible for real customer outcomes - It will become clear quickly whether you are effective in the role This is not a structured or slow-moving environment. The role evolves as the product and process evolve. ## What We're Looking For - 0–2 years of experience in a high-performance environment (startup, ops, consulting, sales, etc.) - **New grads welcome — if you've operated at a high level in school, sports, side projects, or anything else, that counts** - Strong analytical and problem-solving skills - Ability to manage multiple priorities at once - Clear and direct communication - High ownership and accountability Experience with marketing, ads, or customer operations is helpful but not required. ## Why This Role Matters When Wonderly works for a customer, it becomes core to how they generate revenue. This role sits at the center of that outcome. You are not just supporting customers — you are ensuring the product delivers real value, identifying what breaks, and helping shape how it improves over time. ## Compensation & Eligibility - Location: North America & Canada (remote) - Base Salary: $80,000 - $120,000 - Equity in Wonderly ## Final Note I'm writing this at 10:45pm on a Saturday, a few days after a pretty intense surgery. We're about to hit a real inflection point as a company, and this role is one of the most important pieces of that. I believe very strongly in what we're building and in how critical this role is to making it work in the real world. If you're looking for something easy, this isn't it. If you want to be in the middle of something that's moving quickly, where your work directly determines whether customers succeed or fail, and where you'll be pushed to operate at an extremely high level every day — you should apply. *Wonderly is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.*