New Graduate -Customer Relations Agent

Job description

Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you YOUR MISSION Small businesses are the backbone of every high street, every market, every neighbourhood. At Teya, we exist to give them a fighting chance — and you'll be right at the front line of that mission. As a Customer Relations Agent, you won't just be answering calls. You'll be the person a stressed café owner turns to when their card reader goes down on a Saturday morning. The reassuring voice that turns a frustrated merchant into a loyal one. The eyes and ears that help Teya get better, every single day. We're growing fast across Europe, and we're looking for a sharp, empathetic graduate who's ready to hit the ground running, make a real impact from day one, and build a career in one of the most exciting fintechs on the continent. WHAT YOU'LL DO - Be the friendly, knowledgeable point of contact for Teya merchants across phone, email, and live chat - Resolve queries quickly and professionally — from simple FAQs to trickier escalations - Guide merchants through Teya's products and features so they get the most out of what we offer - Keep our CRM accurate and up to date so nothing falls through the cracks - Hit quality and productivity targets while always keeping the customer experience front of mind - Spot patterns in recurring issues and flag them to the team — your insights genuinely shape how we improve WHAT WE'RE LOOKING FOR No prior experience required — we'll train you. What matters most is the right mindset. - A natural communicator who enjoys helping people and staying calm under pressure - Comfortable picking up new tech quickly (we'll show you the ropes, but a head start always helps) - Organised and detail-oriented — you take pride in getting things right - A problem-solver at heart, able to think on your feet and follow clear processes - Familiar with Microsoft Office, particularly Excel - Empathetic and patient, with a genuine desire to deliver outstanding service - A team player who's as happy supporting a colleague as they are owning their own work WHAT YOU'LL GET - 25 days annual leave + Bank Holidays - A clear career progression ladder with real growth opportunities — we promote from within - Physical and mental wellbeing support via GymPass, 1-1 therapy, meditation, and digital fitness and nutrition apps - Enhanced maternity and paternity leave - Private Medical Insurance and Life Insurance - Pension Scheme Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.