Nexthink Support and DEX Operations Specialist

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This role provides the opportunity to work at the intersection of technology, operations and user experience, helping EY expand the value of Nexthink across the organization. The individual will collaborate with cross-functional teams to deliver analytics, automation and scalable improvements that modernize support and enhance the employee technology experience. The role offers exposure to a broad range of capabilities across Nexthink administration, proactive operations, reporting, dashboarding and service improvement. It also provides the opportunity to work closely with product managers, engineers, service owners and vendors to identify user-impacting issues, translate data into actionable insight, and support the development of more proactive, efficient and experience-led support models across the enterprise. Your key responsibilities • Manage and continuously improve Nexthink capabilities including proactive operations, remote actions, campaigns, dashboards and analytics to support a better digital employee experience. • Identify user-impacting trends and technology issues through data analysis, and translate insights into remediation, automation or service improvement opportunities. • Partner with product managers, service owners, engineers and operational teams to design, test and deploy scalable solutions that improve reliability, reduce friction and enable proactive support. • Support the development, review and lifecycle management of remote actions and other Nexthink content, ensuring quality, consistency, governance and alignment to operational priorities. • Create and maintain reporting, dashboards and executive-ready summaries that communicate value, adoption, trends and outcomes to stakeholders across IT and business functions. • Collaborate with internal teams and external vendors to evaluate new use cases, expand platform capabilities, and support roadmap, security, compliance and service transformation initiatives. • Promote disciplined platform governance by maintaining documentation, supporting privacy and security requirements, and ensuring the responsible use of Nexthink data and automation capabilities. Skills and attributes for success • Strong analytical and problem-solving skills, with the ability to turn operational data into practical action and service improvement opportunities. • Experience with digital employee experience, IT operations, automation or endpoint management platforms, including hands-on Nexthink administration across investigations, remote actions, campaigns, dashboards and content governance. • Capability to build clear reporting and insights using Power BI, with an understanding of how to communicate trends, performance and value to both technical and business stakeholders. • Experience with data extraction, transformation and integration processes, and comfort working with ETL, data engineering or related practices to support scalable reporting, dashboarding and operational analysis. • Clear communication and collaboration skills across technical, operational and business stakeholders, combined with a proactive mindset, sound judgement and a focus on continuous improvement. What we offer you At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.