NGIS Front Office Supervisor

Job description

NGIS Front Office Supervisor Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Amentum is seeking a NGIS Front Office Supervisor to support a unique US Navy program on the island of Diego Garcia. The NGIS Front Office Supervisor is responsible for overseeing the daily operations of the front desk and ensuring the seamless management of reservations and guest services. This role requires strong leadership skills, expertise in hotel property management systems, and the ability to consistently deliver a high level of customer service. Job Responsibilities: · Supervising the front office team to ensure efficient daily operations, including reservations, guest check-ins, and check-outs. · Ensuring the accurate and timely handling of reservation systems to manage room availability and guest inquiries. · Monitoring credit card terminal operations, cashiering, and payment processing to ensure accuracy and compliance with financial policies. · Addressing and resolving guest concerns promptly and professionally to maintain customer satisfaction. · Leading, mentoring, and training front office staff to maintain high-performance standards and operational consistency. · Managing staff schedules to ensure adequate coverage during all shifts. · Conducting performance evaluations and providing feedback to improve team productivity and service quality. · Operating a hotel property management system (PMS) to manage reservations, room assignments, billing, and reports. · Training and supporting staff members to use PMS effectively and efficiently. · Producing detailed operational reports for management, including occupancy, revenue, and other key metrics. · Perform other job-related duties as assigned that are consistent with the nature and level of the position. Required Qualifications: · A minimum of two (2) years of experience in the administration of hotel front desk operations, including reservations and guest services. · Proficiency in operating hotel property management systems (PMS) and handling reservation systems. · Experience handling and operating credit card terminals in compliance with financial processing policies. · At least one (1) year of formal education at the college or university level in business administration, hospitality management, or a related fi eld. · Strong organizational, communication, and problem-solving skills to effectively manage team members and guest services. · Customer-focused with the ability to address and resolve patron concerns tactfully and professionally. · Must be in possession of a valid passport and be able to travel internationally. Passport must be valid for a minimum of one (1) year or more at the time of hiring. · Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide. · Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment. · Must be able to obtain and maintain facility credentials/authorization. · Employees must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures. Preferred Qualifications · Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce. · Familiarity with Navy or Department of Defense lodging and reservation systems. · Advanced knowledge of hotel operations, including check-in/check-out procedures, group reservations, and night auditing processes. · Valid country driver’s license. · Additional hospitality certifications or training in customer service, reservations, or front desk management. Other Responsibilities: Safety: Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements, fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams. Quality : Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities. Procedure Compliance : Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job. Working Environment This position is located on Diego Garcia, British Indian Ocean Territory (BIOT), a remote overseas location supporting U.S. Government operations. Employees may work in office, industrial, warehouse, port, airfield, and outdoor environments and may be exposed to high temperatures, humidity, inclement weather, noise, dust, and uneven terrain. Work schedules may include evenings, weekends, holidays, and extended hours based on operational requirements. Physical Requirements Requirements may include prolonged sitting, standing, walking, climbing stairs, lifting up to 25 pounds regularly and 50 pounds occasionally, and working in both indoor and outdoor environments. Must be able to meet all medical, security, and deployment requirements associated with assignment to a remote overseas location.