NGIS General Manager

Job description

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Amentum is seeking a NGIS General Manager to support a unique US Navy program on the island of Diego Garcia. The NGIS General Manager is responsible for overseeing the operational effectiveness of the Navy Gateway Inns and Suites facilities. This leadership role involves managing hotel operations, ensuring efficient reservation systems, overseeing inventory management, and aligning operations with client requirements. Key responsibilities include, but are not limited to: Job Responsibilities Providing overall management and leadership for the daily administrative and operational activities of the hotel. Ensuring the seamless operation of all hotel front desk and support services, including reservations, room assignments, and guest services. Overseeing room preparation, facility maintenance, and cleanliness to comply with operational standards. Managing inventory and supplies to ensure sufficient stock availability for hotel operations. Coordinating and managing reservation systems to maintain accurate room availability and prioritize guest needs. Overseeing inventory management, ensuring supplies are available for smooth operations, and minimizing waste. Collaborating with team members and suppliers to ensure efficient procurement and replenishment processes. Supervising hotel staff, providing guidance and professional development to maintain high service levels. Scheduling staff to ensure complete coverage of critical areas, including front desk operations, housekeeping, and maintenance. Conducting performance reviews and addressing staff concerns proactively to improve efficiency and morale. Ensuring that all guest issues and inquiries are addressed promptly and with professionalism, maintaining a customer-first atmosphere. Preparing accurate reports on financial performance, inventories, and reservations for senior management review. Perform other job-related duties as assigned that are consistent with the nature and level of the position. Required Qualifications: A minimum of two (2) years of experience in the administration of hotel operations, managing reservation systems, and overseeing inventory management. At least one (1) year of formal education at the college or university level in hospitality management, business administration, or a related field. Proven leadership skills with the ability to manage teams and ensure operational efficiency in a hospitality environment. Excellent communication, problem-solving, and organizational skills to address staffing, guest, and operational challenges effectively. Proficiency in using hotel property management and reservation systems as well as inventory tracking software. Positive and professional demeanor with a customer-focused service approach. Must be in possession of a valid passport and be able to travel internationally. Passport must be valid for a minimum of one (1) year or more at the time of hiring. Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide. Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment. Employees must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures. Preferred Qualifications Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce. Familiarity with Navy or Department of Defense lodging and hospitality standards and practices. Advanced certifications in hospitality management or customer service. Experience managing large-scale lodging facilities, including group reservations and event coordination. Valid country driver’s license. Other Responsibilities: Safety: Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements, fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams. Quality: Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities. Procedure Compliance: Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job. Working Environment This position is located on Diego Garcia, British Indian Ocean Territory (BIOT), a remote overseas location supporting U.S. Government operations. Employees may work in office, industrial, warehouse, port, airfield, and outdoor environments and may be exposed to high temperatures, humidity, inclement weather, noise, dust, and uneven terrain. Work schedules may include evenings, weekends, holidays, and extended hours based on operational requirements. Physical Requirements Requirements may include prolonged sitting, standing, walking, climbing stairs, lifting up to 25 pounds regularly and 50 pounds occasionally, and working in both indoor and outdoor environments. Must be able to meet all medical, security, and deployment requirements associated with assignment to a remote overseas location.