NGIS Reservation Agent

Job description

Amentum, a global leader in advanced engineering, technical, and professional services serving the U.S. government, allies, and critical infrastructure sectors, is seeking an NGIS Reservation Agent to support a unique U.S. Navy program based on the island of Diego Garcia. Job Responsibilities Manage guest reservations for Navy Gateway Inns & Suites (NGIS), ensuring accuracy, professionalism, and compliance with Navy lodging standards. Process check-ins, check-outs, cancellations, modifications, and special requests using approved lodging management systems. Provide exceptional customer service by assisting guests with room availability, policies, amenities, and general inquiries. Maintain accurate reservation records, occupancy reports, and daily logs in accordance with NGIS procedures. Coordinate with housekeeping, maintenance, and management teams to ensure room readiness and timely resolution of guest needs. Verify eligibility requirements for military, government, and authorized civilian guests. Handle payments, receipts, and financial transactions in accordance with established guidelines. Communicate effectively with supervisors and Navy leadership regarding guest issues, facility concerns, and operational updates. Support front desk operations, including phone coverage, guest assistance, and administrative tasks. Ensure compliance with safety, environmental, and quality standards across all NGIS operations. Minimum Requirements 1-3 years of experience in reservations, customer service, hospitality, or lodging operations. High school diploma or equivalent preferred. Must possess a valid passport and be able to travel internationally. Passport must be valid for at least one year beyond hire date. Ability to meet and maintain contract medical requirements for the duration of assignment. Ability to obtain and maintain facility credentials/authorization. Preferred Qualifications Previous experience supporting Navy lodging programs, NGIS operations, or military hospitality environments. Familiarity with Navy lodging standards, reservation systems, and customer service procedures. Strong communication skills, attention to detail, and ability to follow administrative and technical instructions. Experience working in remote, shipboard, industrial, or lodging environments. Valid driver’s license and passport. Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide. Other Responsibilities Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams. Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities. Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job