NHS 111 Customer Service Advisor

Job description

NHS 111 Clinical Advisor Ashgate - (Nurse/Paramedic/Pharmacist) DHU Healthcare Information: This job is now closed Job summary NHS 111 Clinical Advisor - (Nurse/Paramedic/Pharmacist) We offer a great benefits package: Competitive rates of pay -£17.15 to £24.91ph Dedicated remote management support Team working and support in a specialised care environment High quality equipment is provided that brings the contact centre environment to the comfort of your home Benefits of Working for DHU Healthcare Our people matter to us. We value them through a coaching culture offering staff engagement, wellbeing support, career progression and inspirational visible leadership. Choosing DHU gives you access to a generous benefits package that includes the NHS pension scheme, NHS continuous service recognition (for holiday and sickness entitlements), Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care) and opportunities for on-going professional development. *Welcome Award equivalent to 10% of your basic annual salary, paid at three key stages from 1st April 2022: 25% after three months, 25% after six months and 50% after the first year. *Terms and conditions apply* DHU 111 (East Midlands) CIC provides quality primary healthcare services. As a not for profit social enterprise, we have a commitment to high standards, a proactive approach towards patient care and to achieving the delivery of a patient focused service Main duties of the job Due to expansion, we are currently recruiting NHS 111 Clinical Advisors to join our NHS 111team. As a DHU 111 Clinician you will be guaranteed the clinical autonomy to deliver safe, effective and patient focused care. You will be making a real difference to patients by utilising your clinical knowledge supported by assessment software to carry out telephone triage; assessing patients presenting symptoms, advising them on next steps and referring them on to further care when appropriate. Working on NHS 111 is a highly skilled and exciting role that gives you the opportunity to use and develop your assessment skills for a wide variety of patients and clinical presentations. We receive excellent feedback from our patients who appreciate a service that is always accessible to them when they are unsure of what level of care they need. We would welcome applications from capable & proactiveNurses, paramedicsor pharmacists who have excellent communication skills, are calm under pressure and enjoy working within a team environment. NHS Pathways clinicians who do not meet the Continuous Quality Improvement requirements may be required to work from site for additional hours until requirements are met. About us * FOR REMOTE WORKING, YOU MUST BE NHS 111 PATHWAYS TRAINED WITH AT LEAST 12 MONTHS CURRENT EXPERIENCE AND WORKING ON AT LEAST VERSION 29 TO BE CONSIDERED FOR THE REMOTE ROLE* *SITE BASED ROLES DO NOT REQUIRE YOU TO BE PATHWAYS TRAINED, THIS IS PROVIDED IN A TRAINING PROGRAMME ONSITE* If you are looking for a remote role but do not have pathways training we can provide 8 month call centerwork to then progress onto a remote role (Must live 30 miles from a DHU Site) Tired of the daily commute? Frustrated with searching for parking spaces? Do you need access to flexible working hours? Are you looking to change to a role that suits your lifestyle? If the answer to any of these questions is yes, then we have the perfect role for you DHU 111 (East Midlands) CIC is looking for experienced NHS 111 Pathways trained nurses, paramedics and pharmacists from across the country to work remotely providing clinical care for our patients here in the East Midlands. You will need to have a minimum of 12 months telephone triage experience using the NHS Pathways Clinical Decision Support Software. Pay Rates: Training and days £17:15ph Evenings / Nights £22:27ph Weekends £24:91ph Date posted 23 December 2022 Pay scheme Other Salary £17.23 to £24.99 an hour Contract Permanent Working pattern Full-time, Part-time, Home or remote working Reference number M0051-CA-ASH-20 Job locations Orbis Building Riverside Road, Pride Park Derby Derbyshire DE24 8HY Ashgate Medical Practice Ashgate Road Chesterfield Derbyshire S404AA Birchfield House Joseph Street Oldbury B692AQ Anstey Firth Glenfield Leicester LE3 8HD Job description Job responsibilities Purpose of the Role Role is available for on-site and Remote working - Derby - Oldbury - Leicester The post holder will be responsible for assessing callers with a wide spectrum of clinical conditions; advising patients on next steps and referring them on to further care when appropriate. The computer based clinical decision systems NHS Pathways will facilitate and support the advice given. NHS 111 Clinical Advisors will be required to work as part of a multi-disciplinary team within the service provided by DHU 111 (East Midlands) CIC providing quality, evidence based health care to meet the immediate needs of the patient. Demonstrating a commitment to a high quality service, excellence in clinical practice and continuous professional development are integral to the role and to the development of the service. Benefits Package: NHS pension scheme NHS continuous service recognition (for holiday and sickness entitlements) Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care) Opportunities for on-going professional development Smart Casual Work Attire Free tea and coffee Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you. Company Name: Colten Care