NICE CXone Technical Project Manager

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As a Technical Project Manager within our NICE practice, you will provide project management services for the design, deployment, and delivery support of our NICE CCaaS services and solutions in a client facing environment. This position is the perfect blend for someone that has hands-on technical experience with the NICE CXOne solution that can lead and manage client projects ### What You'll Be Doing: - Manage the overall delivery relationship with assigned clients - Frequent and direct contact with leadership to provide technical expertise and project status updates - Lead the overall implementation of client projects, with team sizes varying from 3 to 10 people (TTEC Digital staff, client resources and vendors) - Facilitate project management tasks including communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes - Deliver weekly status reports and provide project progress and issues to client stakeholders, delivery management and account team - Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions. - Review project invoices for accuracy - Develop work plans and assign duties, responsibilities to ensure the specified project objectives are met - Work as a member of the TTEC Digital project team to enhance and improve software written in CXone Studio - Code and test projects. - Attend meetings and training as required. ### What You'll Bring to the Role: - Experience delivering digital transformation projects. - Deep knowledge in at least one of these technologies: NICE CXone, Genesys Cloud, Five9, Amazon Connect - 5+ years experience in Project / Program Management within a consulting environment - Experience leading large enterprise client projects with $20,000 - $250,000 in consulting services, including executive level sponsorship and reporting requirements. - Experience managing projects following multiple implementation methodologies, including waterfall, agile/scrum and hybrid methodology run projects. - Experience leading a program with multiple projects and workstreams preferred. - Superb written and verbal communication and listening skills - Excellent organizational and planning skills - Keen attention to detail - Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners. - PMP or other Project Management Certification strongly preferred - Ability to travel up to 30%