Night Audit

Job description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The Courtyard by Marriott Birmingham Downtown at UAB is a rewarding place to work in the historic, upscale and exciting city of Birmingham—the largest city in Alabama. Live, work and play in one of Alabama's premier metropolitan areas! Working at our hotel, you'll be centrally located in Birmingham, steps from University of Alabama Hospital via an enclosed sky bridge, and just minutes from Children's Hospital of Alabama. Get to know the area around our property! For cultural enrichment and entertainment, there's the Alabama Museum of Health Sciences and Railroad Park, visit Visit Vulcan Park & Museum, home to the world's largest cast iron statue located right nearby, or spend your time off exploring Five Points South for amazing music, shops and dining. Other highlights include the Birmingham Civil Rights Institute, Barber Motorsports Park, Birmingham Museum of Art, Birmingham Zoo, Birmingham Botanical Gardens, Alabama Adventure, the Alabama Sports Hall of Fame and the Alabama Jazz Hall of Fame. And of course there's always Alabama Crimson Tide football up the road at the university's main campus in Tuscaloosa! Looking to further your education or focus on your physical fitness while working at our hotel? The University of Alabama's Birmingham campus is just a half-mile away and offers the UAB Campus Recreation Center, with cardiovascular equipment, free weights and fitness classes (for a fee). If you're more into outdoor sports, check out the Highland Park Golf Club (just a mile from the hotel) or the beautiful 54-hole golfing complex known as the Robert Trent Jones Golf Trail at Oxmoor Valley, just 11 miles from the hotel. There are hiking trails, biking trails, mountain biking, tennis facilities, bowling alleys and a nature preserve—all within 15 miles of where you'll work! Our hotel is well respected for its quality of service, clean rooms, comfortable beds and a staff that is friendly, professional and keenly aware of the importance of warm hospitality from our Front Desk to our restaurant staff to Housekeeping and our back-of-the-house operations. Guests love our contemporary-styled rooms, free WiFi, desks with ergonomic chairs, flat-screen TVs with premium cable channels, minifridges and coffeemakers. Our suites add separate living areas and microwave ovens as well. We offer a truly excellent experience—for guests and employees alike. Come join our crew and help us take our reputation for service excellence to the next level! What you will have an opportunity to do: We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and “WOW” guests through recovery when things aren’t quite right Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank. Generate, Print and distribute daily and weekly reports Ensure the Night Audit procedures are followed with great attention to detail Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. What are we looking for? Must have the ability to work the overnight hours A high attention to detail High school diploma or equivalent. A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills. Ability to work in a fast-paced setting. Ability to stand for the duration of the shift. Must be available to work various shifts including weekends and holidays. Compensation: $16.00 - $16.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.