Night Audit / Front Desk

Job description

Description: You are the initial welcome party for our lodging guests! All our Night Audit - Front Desk employees provide one of the first impressions of Panorama Resort for our guests. In this role you will become knowledgeable about our resort events & activities as well as the surrounding area. A friendly, efficient, and outgoing personality is the perfect fit for this role. The Night Audit primary shifts are evening from 10:00pm to 8:00am. Essential Functions: • Promote resort principles and guest service philosophies. • Sell accommodations, services, and resort amenities. • Assist with various accounting functions required to close out the current day’s records. • Ensure all transactions are posted correctly and balance at the end of the day. • Produce audit reports for the Accounting. • Verify room charges Receive nightly close outs. • Oversee journal entries. • Follow all emergency procedures. • Register guests efficiently and pleasantly. • Maintain accurate guest bills and be able to explain charges. • Create reservations when Reservations Department is closed. • Assist with guest questions and problems. • Answer hotel switchboard in a professional and friendly manner • Maintain key security and coordination of dispersed keys. Experience/Requirements: • Experience/Requirements: • Industry knowledge preferred. • Computer skills, SMS preferred. • Able to maintain composure when dealing with Guest or Staff concerns. • Ability to communicate effectively & prioritize. • Must be able to stand for long periods of time. • Must be able to work overnight shifts.