Night Auditor

Job description

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities. Job Title Night Auditor Location Property Department Rooms Property, if applicable Property Specific FLSA Non-Exempt Direct Supervisor Front Office Manager/ Night Manager Job Overview The Night Auditor is responsible for managing front desk operations during the overnight shift while performing essential accounting and auditing functions. This role ensures the accuracy of financial transactions, balances daily revenue, and supports guest service needs during late-night hours. This position plays a key role in upholding OTH Hotels Resorts’ vision, values, and operational standards by maintaining accuracy, accountability, and a high level of guest service. Success in this role requires strong attention to detail, integrity, and the ability to work independently in a quiet yet responsibility-driven environment. Job Responsibilities Overnight Operations & Guest Service • Manage front desk operations during the overnight shift. • Check in late-arriving guests and assist with early departures as needed. • Respond to guest inquiries, requests, and concerns in a professional and timely manner. • Maintain a welcoming, safe, and service-oriented environment for all guests. Financial Audit & Reporting • Perform end-of-day accounting procedures, including balancing guest accounts and reconciling transactions. • Audit and verify all daily financial activities, including room charges, payments, and adjustments. • Generate, review, and distribute daily financial and operational reports. • Ensure accuracy and completeness of all financial records and postings. Systems & Data Management • Maintain accurate records within the property management system (PMS). • Ensure proper documentation and data entry for all transactions and guest accounts. • Identify and report discrepancies or irregularities in financial data. Safety, Security & Compliance • Monitor hotel safety and security during overnight hours. • Follow emergency procedures and report incidents in accordance with company standards. • Ensure compliance with company policies, brand standards, and operational procedures. Team Coordination & Operational Support • Coordinate with housekeeping and maintenance teams to address overnight guest needs or issues. • Prepare the hotel for the next day’s operations, ensuring a smooth transition for morning staff. • Communicate key updates, issues, and reports to management and incoming shifts. Job Requirements Education: High school diploma or equivalent required; degree in Hospitality, Accounting, or Business preferred. Experience: 1–3 years of experience in hotel front desk operations, accounting, or customer service required. Travel required: No regular travel required; may assist at nearby properties based on business needs. Physical requirements: Ability to stand or sit for extended periods, use a computer for prolonged durations, and perform overnight shift duties; occasional walking of the property may be required. Skills and Abilities: • Strong attention to detail and accuracy. • Solid numerical and analytical skills. • Excellent customer service and communication abilities. • Strong problem-solving and decision-making skills. • Ability to work independently with minimal supervision. • Effective time management and multitasking abilities. • High level of integrity, reliability, and accountability. • Proficiency with hotel systems (PMS, night audit software) and general computer skills. Certifications: None required; experience with hotel systems such as Opera or similar platforms preferred. This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary. We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.