Night Auditor

Job description

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join on our team. Join the Wilderness Family for a rewarding employment experience! #WeAreFamily The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more! The Night Auditor position is responsible for 3rd shift guest services duties. This is a part or full-time position with night and weekend availability. Essential duties and tasks of the position include but are not limited to: • Follows and completes all Night Audit procedures as described in the procedure manual. • Ensure superior guest services as dictated in Guest Services training. • Greet, register, and assign rooms to guests of hotel. • Verify customers' credit card, establishes how the guest will pay for the accommodations, and if necessary, obtain deposit and a copy of guest I.D. • Keep records of room availability and guests' accounts manually or by using computers. • Compute bills, collect payments, and make change for guests. • Perform simple booking activities such as balancing cash accounts. • Issue room keys and direct guests to their rooms. • Review accounts and chargers with guests during the check-out process. • Post charges for rooms, food & beverage, and all other miscellaneous charges. • Transmit and receive messages using telephone, cell phone, or radio. • Contact appropriate departments when guests have special requests, requirements, or needs. • Responsible for cash banks. • Communicate with guests and other managers in order to ensure coordination of hotel activities. • Monitor alarm panel and dispatches alerts to security, emergency personnel, and on call management as necessary. • All other duties as assigned by management. Wilderness Resort is an Equal Opportunity Employer