The Role | Te mahiThe position of Night Auditor/Guest Services Agent spans front office reception and Night Audit tasks, requiring a hospitality professional with a level head, professionalism, and the ability to make our guests welcome with exceptional service.From checking guests in/out, to dealing with guest queries and complaints, this varied position will require exceptional communication skills and the ability to think on your feet. You will be confident in your decision-making and have a strong focus on Health and Safety.You will be able to problem solve to ensure accuracy in accounting and be able to work unsupervised. You must be strong in using computer systems, reporting, and spreadsheeting. Experience in Reservations will be highly regarded.This is a p art-time role with minimum of 10 hours per week and the pay rate of $28.50 per hour.Responsibilities | Ngā haepapaChecking guests in and out of the hotelCash handlingCommunicating with hotel guests and resolving queries and complaintsLiaising with, and communicating all relevant information to the Front Office team and to other departmentsForming audit reportsEnsuring that all security procedures are followed in relation to cash, keys, guest security and privacyRequirementsAbout you | Ko koe tēneiThe successful candidate will need to possess the following attributesMust be available to work 22:30-07:00 graveyard shift that can include weekends and public holidaysAbility to work unsupervised, on your own and as part of a teamHigh standard of accuracy and great attention to detailCalm, efficient, and organized with great attention to detailTeam playerFull NZ Drivers License is essentialCurrent valid right to work in NZBenefitsHe kura te tangata - We are all valuedAs an Employer of Choice (2022) we offer great career development opportunities and employee benefits like the following: Free Life cover, Digital Will & Best Doctors teleservice*Wellbeing programme including Health insurance discountsFree meals on duty, free parkingExcellent reward & recognition eventsAmazing hotel, spa, and restaurant discounts across our network, including friends and family rates.Paid training and individual Employee Development PlansTraining towards NZQA qualifications and our very own digital learning AcademyOur values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.Who We Are - Ko Wai MātouHere at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too! Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously. Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first. Nau mai, haere mai, tauti mai! Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.E MANAWANUI ANA MĀTOU - WE CAREKA WHAI MĀTOU I TE TIKA - WE DO THE RIGHT THINGKA MAHI TAHI MĀTOU - WE WORK TOGETHER
The Role | Te mahi
The position of Night Auditor/Guest Services Agent spans front office reception and Night Audit tasks, requiring a hospitality professional with a level head, professionalism, and the ability to make our guests welcome with exceptional service.
From checking guests in/out, to dealing with guest queries and complaints, this varied position will require exceptional communication skills and the ability to think on your feet. You will be confident in your decision-making and have a strong focus on Health and Safety.
You will be able to problem solve to ensure accuracy in accounting and be able to work unsupervised. You must be strong in using computer systems, reporting, and spreadsheeting. Experience in Reservations will be highly regarded.
This is a p art-time role with minimum of 10 hours per week and the pay rate of $28.50 per hour.
Responsibilities | Ngā haepapa
- Checking guests in and out of the hotel
- Cash handling
- Communicating with hotel guests and resolving queries and complaints
- Liaising with, and communicating all relevant information to the Front Office team and to other departments
- Forming audit reports
- Ensuring that all security procedures are followed in relation to cash, keys, guest security and privacy
Requirements
About you | Ko koe tēnei
The successful candidate will need to possess the following attributes
- Must be available to work 22:30-07:00 graveyard shift that can include weekends and public holidays
- Ability to work unsupervised, on your own and as part of a team
- High standard of accuracy and great attention to detail
- Calm, efficient, and organized with great attention to detail
- Team player
- Full NZ Drivers License is essential
- Current valid right to work in NZ
Benefits
He kura te tangata - We are all valued
As an Employer of Choice (2022) we offer great career development opportunities and employee benefits like the following:
- Free Life cover, Digital Will & Best Doctors teleservice*
- Wellbeing programme including Health insurance discounts
- Free meals on duty, free parking
- Excellent reward & recognition events
- Amazing hotel, spa, and restaurant discounts across our network, including friends and family rates.
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own digital learning Academy
Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
Who We Are - Ko Wai Mātou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!
Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.
Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.
Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.
E MANAWANUI ANA MĀTOU - WE CARE
KA WHAI MĀTOU I TE TIKA - WE DO THE RIGHT THING
KA MAHI TAHI MĀTOU - WE WORK TOGETHER
Hind Management builds, operates and manages high-performing hotel, restaurant, and spa businesses. Our mission is simple, we strive to be industry leaders in social and environmental responsibility,Through Kaitiakitanga and sustainable travel,we care for and protect Aotearoa’s unique environment for generations to come. We do the right thing and we have built our businesses on a foundation of honesty and integrity. Our portfolio of brands are some of the most accessible in New Zealand, this comes from Hind Management's belief in empathy, understanding and accommodating differences. We work together, we are connected on so many levels; family, business, community, local, global. From the simplest of goals - putting a smile on our guests' faces - to dealing with challenges on a global scale, we can only achieve it if we work together. Hind Management aligns its conduct in keeping with Māori values, through Whanaungatanga, it ensures a sense of family and belonging for our people and recognises manaakitanga as the starting place for hospitality and welcoming manuhiri (guests).We pride ourselves in looking after the interests of our people and our guests alike. He Kura te Tangata, we believe that we are all valued, our people, our guests and our communities across all our brands – we welcome all!. Current locations include Auckland City, Auckland Airport, Lake Rotorua, Christchurch City and Christchurch Airport, Queenstown - Five Mile and Kaikoura.
Hind Management builds, operates and manages high-performing hotel, restaurant, and spa businesses. Our mission is simple, we strive to be industry leaders in social and environmental responsibility,
Through Kaitiakitanga and sustainable travel,we care for and protect Aotearoa’s unique environment for generations to come.
We do the right thing and we have built our businesses on a foundation of honesty and integrity. Our portfolio of brands are some of the most accessible in New Zealand, this comes from Hind Management's belief in empathy, understanding and accommodating differences.
We work together, we are connected on so many levels; family, business, community, local, global. From the simplest of goals - putting a smile on our guests' faces - to dealing with challenges on a global scale, we can only achieve it if we work together.
Hind Management aligns its conduct in keeping with Māori values, through Whanaungatanga, it ensures a sense of family and belonging for our people and recognises manaakitanga as the starting place for hospitality and welcoming manuhiri (guests).
We pride ourselves in looking after the interests of our people and our guests alike. He Kura te Tangata, we believe that we are all valued, our people, our guests and our communities across all our brands – we welcome all!.
Current locations include Auckland City, Auckland Airport, Lake Rotorua, Christchurch City and Christchurch Airport, Queenstown - Five Mile and Kaikoura.
