Night Auditor, Marriott Lakeway, Metairie LA

Job description

We are seeking a dedicated Night Auditor/Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to all guests, ensuring their stay is comfortable and memorable. As a Guest Service Agent, you will be the first point of contact for guests and play a crucial role in creating a positive experience from check-in to check-out. Responsibilities: - Greet and welcome guests upon arrival with a friendly and professional demeanor - Assist guests with check-in and check-out processes efficiently - Handle guest inquiries and provide accurate information about hotel facilities, services, and local attractions - Respond to guest requests promptly and effectively to ensure guest satisfaction - Process reservations, cancellations, and modifications in a timely manner - Maintain a neat and organized front desk area - Collaborate with other hotel staff to ensure seamless guest experiences - Perform night audit duties as needed - PERFORM VALET DUTIES AS NEEDED Qualifications: - Previous experience in hospitality or customer service roles preferred - Excellent phone etiquette and communication skills - Strong knowledge of hotel management systems and procedures - Ability to multitask and work efficiently in a fast-paced environment - Exceptional attention to detail and problem-solving skills - Knowledge of hospitality management principles - Proven ability to handle difficult situations with professionalism and empathy - Flexibility to work night shifts as required If you are passionate about delivering outstanding guest services and thrive in a dynamic hospitality environment, we would love to hear from you. Join our team as a Guest Service Agent and be part of creating unforgettable experiences for our guests. Job Type: Full-time Experience: Hotel experience: 1 year (Preferred) Ability to Commute: Metairie, LA 70002 (Required) Ability to Relocate: Metairie, LA 70002: Relocate before starting work (Required) Work Location: In person Work Location: In person Benefits: 401(k) Dental insurance Employee discount Flexible schedule Food provided Free parking Health insurance Health savings account Life insurance Paid jury duty Paid time off Vision insurance Work Location: In person