Night Manager

Job Responsibilities Oversee and manage all hotel operations during the night shift, ensuring seamless service delivery across Rooms, Food & Beverage, Events, Security, and Health & Safety. Act as the Manager on Duty and serve as the senior decision-maker during overnight operations. Ensure high levels of guest satisfaction by proactively resolving guest concerns, complaints, and service recovery situations. Serve as the primary point of contact for VIP guests, special requests, and operational escalations. Lead, supervise, coach, and develop night shift team members to maintain service excellence and operational efficiency. Coordinate and maintain effective communication between all operational and support departments.Oversee guest check-in, check-out, reservations support, and front office operations to ensure a seamless guest experience. Monitor hotel occupancy, operational performance, and service standards to achieve business objectives.Manage the night audit process, ensuring accurate revenue posting, reconciliation, and preparation of daily management reports. Ensure compliance with financial controls, cash handling procedures, credit policies, and hotel accounting standards. Monitor and safeguard hotel assets, cash, guest property, and overall hotel security throughout the night.Respond effectively to emergencies, incidents, and crisis situations in accordance with established policies and procedures. Ensure compliance with health, safety, security, data protection, and business continuity requirements. Review operational issues, identify discrepancies, and implement corrective actions to maintain smooth hotel revenue generation, cost control, and profitability targets across rooms and other revenue-generating departments. Prepare comprehensive shift handovers and communicate key operational updates to the incoming management team. Ensure adherence to hotel policies, brand standards, standard operating procedures, and regulatory requirements. Foster a positive work environment and promote teamwork, accountability, and a culture of exceptional guest service. Person Specifications A bachelor's degree or a diploma qualification in hospitality management, hotel management, or a related field is typically preferred. Leadership experience of minimum three years in Front Office Department in a 5-star hotel with a minimum of 300 rooms. Experience in multi-cultural environment. Previous Duty Manager or Night Manager experience. Strong verbal and written communication skills. Ability to work effectively under pressure. Quick decision-making and problem-solving skills. Ability to handle guest and team member concerns professionally. Strong organizational skills with the ability to prioritize tasks and meet deadlines. Basic understanding of financial reports and numerical data. Night Audit or Accounts experience is an added advantage. Ability to work independently and manage overnight operations effectively. Flexible and adaptable to changing operational requirements.