Night Porter

Job description

Welcome to Sircle Collection, a vibrant group of one-of-a-kind hotels, restaurants and bars in Europe's most interesting neighbourhoods. We are looking for a dedicated and guest-focused team member to join our front office and accommodation team. In this role, you will help anticipate guest needs, handle inquiries efficiently, and ensure every visitor receives a smooth, memorable experience in line with our company values: Care, Pride, Accountability, and Determination . Experience: Ideally previous hotel or hospitality work experience in customer service, cleaning and night duties. Education: Completed secondary or high school qualification. Skills & Abilities: Excellent guest care, communication, and problem-solving skills. Ability to prioritise tasks, stay organised, and use your own initiative. Comfortable working both independently and as part of a team. Standards: Excellent personal presentation, grooming, and adherence to company uniform standards. Availability: Flexibility to work varied night shifts. Key Responsibilities: Guest Relations & Service: Greet guests warmly at reception, manage luggage, handle inquiries and complaints professionally, and actively encourage stay reviews. Hotel Operations: Maintain pristine presentation of the lobby, exterior, and front/back of house areas (including cleaning guidelines). Assist with room service, food and drink service, and general property walkthroughs. Safety & Compliance: Monitor fire routes and doors, follow Health & Safety guidelines, and assist the Night Manager with evening hotel operations and security. You must have the right to work in Gibraltar What you can look forward to: Extra time for you – Take your birthday off each year Mind & body perks – Access to our hotel gym and a supportive work environment Financial wellbeing – Great rates on stays at Sircle Collection hotels across Europe Feel-good moments – Regular team socials and incentive awards Room to grow – Collaborative, growth-orientated team and career pathways across the UK and Europe Interested in this vacancy? Apply now! Even if you don’t meet every requirement, we'd still love to hear from you - if this role isn’t quite right, we might have another one for you. We're committed to diversity and inclusion and are a proud equal opportunities employer.