Night Receptionist Front Office

Job description

As the face of the hotel during the night, you will be the first and last point of contact for our guests. You provide warm, professional, and personal service, whether you are checking guests in or out, offering insider tips about Amsterdam, or assisting with special requests. You will also play a key role in informing guests about our ALL Accor Live Limitless loyalty program, and have the skills to turn any issue into a positive experience. At Mercure, we give you the freedom to be yourself because when you are at your best, so is the service you deliver. Oh and don’t worry, you won’t be working alone: during your shift, you will always have a colleague by your side for support and teamwork. Who are we looking for? In this role you have a proactive attitude and you are always looking for ways to improve our services. You are available for 3 days per week, very flexible and you are willing to work in a dynamic environment during the night from 11.00 pm to 7.00 am. Besides you have: You have excellent communication skills, both spoken and written; You are fluent in English, and if you also speak Dutch, that’s a big plus!; Previous experience at a hotel front desk; Familiarity with Opera Cloud is a bonus. Not required, but it would definitely put a smile on our faces! What’s in it for you? A gross monthly salary above the Hospitality CLA, € 2.711,54 (based on full-time employment); A night surcharge of 15% on top of your salary; 25 holidays based on full-time employment; Refer-a-friend bonus of €250; Discounts on stays and Food & Beverage in all Accor hotels worldwide; Enjoy sports? You can use the hotel fitness free of charge; Free use of our parking facilities and a travel allowance from 5 km; After your probation period, you are invited for a guest experience, where you stay one night at Mercure Amsterdam City with a +1. This includes breakfast, dinner and drinks in our bar. Are you interested or need more information? Do you want to join our team? Send your CV and motivation to Demi Moll via . For further questions, feel free to reach out to us via +316 11 38 06 10. NOTE: We do not provide visa nor accommodation. Make sure to only apply when you are already residing in the Netherlands. Are you a night owl with a passion for hospitality? At Mercure Amsterdam City, we are looking for a dedicated and enthusiastic Night Receptionist for 3 days per week to ensure our guests enjoy a seamless and memorable stay, from the moment they arrive until they check out.