NOC Analyst I

Job description

The NOC Analyst I will play a key role in monitoring and supporting the network infrastructure and services to ensure optimal performance and availability. You will be responsible for identifying, diagnosing, and resolving network-related issues while collaborating with other teams to maintain a seamless and secure network environment. RESPONSIBILITIES/ESSENTIAL FUNCTIONS: Network Monitoring: Monitor network devices, servers, and services through NOC monitoring tools to ensure continuous and optimal performance. Proactively identify network issues, service disruptions, and outages, and escalate to higher-level teams if necessary. Track network performance metrics and log incidents for resolution and reporting. Incident Management: Respond to and resolve network alarms, alerts, and incidents in a timely manner to minimize downtime. Diagnose and troubleshoot network connectivity issues, outages, and performance problems. Escalate unresolved issues or complex incidents to senior engineers or appropriate teams. Troubleshooting and Support: Provide first-level troubleshooting for network hardware, software, and connectivity issues. Work with vendors and internal teams to resolve hardware failures and software glitches. Perform routine checks on network devices, such as routers, switches, firewalls, and servers. Documentation & Reporting: Maintain detailed incident logs, including troubleshooting steps and resolution timelines. Provide daily, weekly, and monthly network performance reports to the NOC Supervisor. Create and update troubleshooting documentation and knowledge base articles. Collaboration & Communication: Collaborate with other IT teams (e.g., Systems, Security, and Infrastructure) to ensure network issues are resolved effectively. Communicate network status updates to internal teams and customers as necessary. Work effectively within a team environment to achieve operational goals. Maintenance & Routine Tasks: Assist in scheduled maintenance, network upgrades, and configuration changes under guidance. Perform basic network device configuration and firmware updates as directed by senior NOC analysts or engineers. Continuous Improvement: Stay updated on industry best practices, network technologies, and tools. Suggest improvements to monitoring processes, procedures, and tools. REQUIRED QUALIFICATIONS : Education/Experience: High school diploma or equivalent required; associate degree in Information Technology, Network Engineering, or related field is preferred. 0-2 years of experience in network monitoring, IT support, or related technical roles. Basic knowledge of networking concepts (e.g., TCP/IP, DNS, DHCP, routing, switching). Understanding of network hardware (routers, switches, firewalls, etc.) and protocols. Knowledge of common operating systems (Linux, Windows, etc.) and networking troubleshooting tools (ping, traceroute, etc.). Basic familiarity with network management systems and network monitoring software. Ability to work independently and manage multiple tasks in a fast-paced environment. Excellent communication and customer service skills. Understand critical milestones that drive operational excellence. Shift-based work including nights, weekends, and holidays, depending on the NOC coverage schedule and on-call availability as required by operational needs. Basic technical knowledge. Proficiency in the use of a computer, and software applications including Microsoft Office. Knowledge, Skills, and Abilities: Highly organized and attentive to detail, with the ability to work on multiple tasks/projects simultaneously (multi-task). Effective interpersonal skills with the ability to work with personnel at all levels, both within and outside the company. Ability to work independently with minimal supervision on a highly productive team. Ability to manage budgets, timelines, and resources effectively. Easily takes initiative and works independently. Maturity, professionalism, and good work ethic. Preferred Qualifications: Familiarity with monitoring tools (e.g., SolarWinds, Nagios, PRTG, etc.) is a plus. Experience with MikroTik Experience with Ruckus Experience with managed WiFi networks. CompTIA Network+ certification or similar networking certifications. Familiarity with cloud networking and related technologies. Benefits: Join a dynamic, fast-growing company where you will have the opportunity to make an immediate, high-level impact to Aerwave’s growth and success. Clear line of sight for career advancement and significant accomplishments. Base salary that is externally competitive and bonuses and ad-hoc recognition awards, that are based on efforts and tied to performance. We work hard at Aerwave, and you will too. But that means we need time off to rest and recharge. All executive team members receive unlimited paid time off. Additionally, you receive 15 paid Company holidays. High-quality health care coverage through Aetna Base Plan. Aerwave covers 100% of the premium for the base plan and up to 75% of the premium of any higher-tier insurance plan. 401(k) matching 100% up to 4% of base salary. Aerwave delivers next-generation Managed Wi-Fi for multifamily communities—seamless, gigabit-speed internet that’s always on, everywhere on your property. With 24/7 domestic support, intuitive digital tools, and real-time insights, we empower residents, property teams, and owners to stay connected and in control. More than just Wi-Fi, Aerwave builds trust and future-proofs your community for tomorrow’s digital lifestyle.