Envision Employment Solutions is currently looking for a NOC & Application Monitoring Manager for one of our partners, a leading Digital Bank! THE ROLEYou lead the NOC and Application Monitoring function, providing 24x7 operational oversight across the digital bank and serves as the first line of response for technology incidents. The team monitors applications, infrastructure and critical customer journeys, responds to alerts, performs initial triage and remediation, and escalates incidents to the appropriate technical teams. The manager is responsible for the effectiveness of the function, including staffing and shift coverage, monitoring standards, alert quality, escalation paths, incident procedures, operational reporting and readiness for major incidents. The role also drives proactive identification of performance, capacity and availability risks before they become customer-impacting incidents. WHAT YOU’LL DOLead the 24x7 NOC and Application Monitoring team across production systems, applications, networks and infrastructure. Provide L1 monitoring, triage and first-line response using service-specific dashboards, alerts, playbooks and escalation paths. Stand up observability and Site Reliability Engineering practice, and drive root cause analysis and continuous improvement. Coordinate operational incidents across engineering, infrastructure, application, security and 3rd parties.Define monitoring, alerting, escalation & operational-readiness standards for service teams to follow. Ensure service owners maintain effective dashboards, actionable alerts, current playbooks and clear support ownership. Review monitoring gaps, alert quality, recurring incidents and service-level breaches, and drive corrective actions with accountable teams. Maintain the enterprise view of availability, performance, capacity and critical customer journeys. Coordinate major incident readiness, shift handovers, operational reporting and continuous improvement of NOC processes.WHAT WE’RE LOOKING FOR7+ years in NOC operations, application monitoring, service operations or a related field. Experience leading 24x7 teams and coordinating incidents across multiple technical functions. Strong technical knowledge of observability platforms such as Elastic, Splunk, Dynatrace, Prometheus or Grafana. A working command of ITIL incident, event and problem management. Experience defining operational standards, escalation models, support processes and service-level reporting. The ability to challenge monitoring quality without taking ownership away from engineering. Financial-services experience is valuable but not essential.YOU’LL THRIVE HERE IF YOUYou believe an incident a customer reports first is a monitoring failure, not bad luckYou stay calm at three in the morning and let the runbook do its workYou read a health report and see the problem forming before it breaks
Envision Employment Solutions is currently looking for a NOC & Application Monitoring Manager for one of our partners, a leading Digital Bank!
THE ROLE
You lead the NOC and Application Monitoring function, providing 24x7 operational oversight across the digital bank and serves as the first line of response for technology incidents. The team monitors applications, infrastructure and critical customer journeys, responds to alerts, performs initial triage and remediation, and escalates incidents to the appropriate technical teams.
The manager is responsible for the effectiveness of the function, including staffing and shift coverage, monitoring standards, alert quality, escalation paths, incident procedures, operational reporting and readiness for major incidents. The role also drives proactive identification of performance, capacity and availability risks before they become customer-impacting incidents.
WHAT YOU’LL DO
- Lead the 24x7 NOC and Application Monitoring team across production systems, applications, networks and infrastructure.
- Provide L1 monitoring, triage and first-line response using service-specific dashboards, alerts, playbooks and escalation paths.
- Stand up observability and Site Reliability Engineering practice, and drive root cause analysis and continuous improvement.
- Coordinate operational incidents across engineering, infrastructure, application, security and 3rd parties.
- Define monitoring, alerting, escalation & operational-readiness standards for service teams to follow.
- Ensure service owners maintain effective dashboards, actionable alerts, current playbooks and clear support ownership.
- Review monitoring gaps, alert quality, recurring incidents and service-level breaches, and drive corrective actions with accountable teams.
- Maintain the enterprise view of availability, performance, capacity and critical customer journeys.
- Coordinate major incident readiness, shift handovers, operational reporting and continuous improvement of NOC processes.
WHAT WE’RE LOOKING FOR
- 7+ years in NOC operations, application monitoring, service operations or a related field.
- Experience leading 24x7 teams and coordinating incidents across multiple technical functions.
- Strong technical knowledge of observability platforms such as Elastic, Splunk, Dynatrace, Prometheus or Grafana.
- A working command of ITIL incident, event and problem management.
- Experience defining operational standards, escalation models, support processes and service-level reporting.
- The ability to challenge monitoring quality without taking ownership away from engineering.
- Financial-services experience is valuable but not essential.
YOU’LL THRIVE HERE IF YOU
- You believe an incident a customer reports first is a monitoring failure, not bad luck
- You stay calm at three in the morning and let the runbook do its work
- You read a health report and see the problem forming before it breaks
Founded in 2013, Envision is a leading talent solutions provider in Egypt and the MENA region. We empower businesses of all sizes to achieve their goals by connecting them with top talent through a comprehensive suite of services, from recruitment and headhunting to payroll and onboarding, for all your staffing needs – temporary, permanent, or full-time.We don't just fill jobs, we build success. We've built a global network of highly skilled professionals, ready to add value to your organization's mission-critical projects.In today's dynamic business landscape, finding top IT and software talent is a critical, yet ever-growing challenge. Envision steps in to bridge that gap, connecting your organization with the skilled professionals you need to succeed.Our expertise lies in IT and Software recruitment, but we don't stop there. Our team of exceptional consultants leverages a vast network across diverse sectors, ensuring we identify the perfect match for every role, with a particular focus on filling your IT and software needs.We deliver across the board, with IT expertise at the core.
High-performing, versatile teams: Our consultants bring a wealth of experience from diverse industries, allowing us to tackle any project. With a 95% completion rate (the remaining 5% due to unforeseen circumstances), you can be confident in our ability to deliver results.
IT/Software focus: We leverage our deep understanding of the IT and software landscape to find the perfect talent for your specific needs, maximizing the value you get from each hire.
Collaborative, budget-conscious approach: We work closely with your team to understand your requirements and optimize your hiring budget, ensuring a cost-effective and successful recruitment process
Founded in 2013, Envision is a leading talent solutions provider in Egypt and the MENA region. We empower businesses of all sizes to achieve their goals by connecting them with top talent through a comprehensive suite of services, from recruitment and headhunting to payroll and onboarding, for all your staffing needs – temporary, permanent, or full-time.
We don't just fill jobs, we build success. We've built a global network of highly skilled professionals, ready to add value to your organization's mission-critical projects.
In today's dynamic business landscape, finding top IT and software talent is a critical, yet ever-growing challenge. Envision steps in to bridge that gap, connecting your organization with the skilled professionals you need to succeed.
Our expertise lies in IT and Software recruitment, but we don't stop there. Our team of exceptional consultants leverages a vast network across diverse sectors, ensuring we identify the perfect match for every role, with a particular focus on filling your IT and software needs.
We deliver across the board, with IT expertise at the core.
-
High-performing, versatile teams: Our consultants bring a wealth of experience from diverse industries, allowing us to tackle any project. With a 95% completion rate (the remaining 5% due to unforeseen circumstances), you can be confident in our ability to deliver results.
-
IT/Software focus: We leverage our deep understanding of the IT and software landscape to find the perfect talent for your specific needs, maximizing the value you get from each hire.
-
Collaborative, budget-conscious approach: We work closely with your team to understand your requirements and optimize your hiring budget, ensuring a cost-effective and successful recruitment process
