NOC Engineer

Job description

**About Megaport** We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun. **Our Team Culture** We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply. ### Your Role This is an exciting, high-growth opportunity for a NOC Engineer to solve real-world networking challenges while collaborating with global teams. Reporting to the Network Operations Centre Manager, this role will be responsible for resolving technical network issues, thinking creatively to identify and implement solutions, and delivering exceptional support experiences to customers. You’ll work both independently and collaboratively in a dynamic environment that values innovation, reliability, and continuous learning. This position is ideal for an experienced engineer looking to advance their career within a global technology company that fosters a strong engineering culture and a supportive, customer-focused team. As a NOC Engineer, part of your focus will be on efficiently diagnosing and resolving network incidents and customer-escalated issues through tickets, delivering technical solutions. This role plays a vital part in maintaining the stability of Megaport’s production network, ensuring uptime and performance and resolving complex network incidents. Leveraging your deep technical knowledge, you’ll assist in resolving escalated cases and critical alerts, collaborating with cross-functional teams to develop innovative solutions for complex scenarios. Additionally, you’ll contribute to the creation and maintenance of comprehensive documentation, helping to enhance team knowledge, processes, and overall service quality. ### What You’ll Be Doing ### Technical Expertise & Problem Resolution - Diagnose and resolve complex network and customer issues across all company products and services, using a variety of monitoring tools. - Perform remote troubleshooting sessions to resolve network issues efficiently. - Plan, process, manage and implement network changes prescribed by Megaport Engineering and third-party suppliers. - Provide advanced technical solutions and ensure the timely resolution of escalated tickets and alerts. - Identify recurring issues and contribute to root cause analysis and long-term preventive solutions. - Escalate cases to the Level 3 engineering team when necessary, ensuring smooth handover and communication. ### Customer Support & Service Excellence - Provide escalation support for Technical Support Engineers and other internal business units, ensuring customer issues are responded to quickly and accurately. - Collaborate with Technical Support Engineers and key business units to ensure high-level customer service, including the provision of accurate and detailed information. - Proactively communicate incidents to internal and external stakeholders, including direct contact with customers/end users. ### Collaboration & Cross-Functional Work - Collaborate closely with global teams to ensure seamless support across regions and organisation-wide integration. - Collaborate with vendors, suppliers, and internal teams to resolve complex network issues. - Contribute to projects alongside technical responsibilities, ensuring smooth collaboration and project execution. - Ensure team coverage during staffing shortages and rotate through scheduled shifts to maintain continuous global support. ### **Leadership, Mentorship & Knowledge Sharing** - Contribute to internal knowledge management by maintaining and improving documentation. - Support continuous learning and team development by sharing insights, training materials, and innovative troubleshooting techniques. ### What We Are Looking For ### Technical Expertise - Bachelor’s Degree in IT, Networking, or a related field. - 5+ years of experience in network support or infrastructure (ISP, cloud or data centre environments) - CCNA or JNCIA certification (or equivalent) required. - Strong proficiency with networking protocols such as MPLS, OSPF, BGP, and other advanced routing protocols. - Deep understanding of network infrastructure, including IP configurations, VLANs, MAC address management, switching, routing, and optical networking. - Hands-on experience with a variety of network equipment (e.g., Cisco, Juniper, Nokia, OpenGear and similar platforms). - Proficiency with relevant software tools and systems used in technical support and network operations. ### Customer Support & Problem-Solving - Exceptional ability to assess, prioritise, and resolve customer issues efficiently while maintaining clear and professional communication. - Strong customer service orientation with a focus on understanding customer needs and delivering effective solutions. - Proven ability to monitor services proactively, detect anomalies, and take corrective action to maintain stability and reliability. ### Communication & Collaboration - Excellent written and verbal communication skills in English. - Ability to collaborate effectively with global teams while also working independently when required. - Team-oriented mindset with a focus on cooperation, mutual support, and shared success. - Strong interpersonal skills to build positive relationships with customers and colleagues across regions. ### Personal Attributes - Detail-oriented, organised, and committed to delivering high-quality results. - Self-motivated and proactive, with the ability to thrive in a dynamic, fast-paced technical environment. - Eager to learn, adapt, and contribute to continuous improvement and innovation within the support organisation. ### You will be happy at Megaport if you: - Want to be part of a company that’s transforming the global network services landscape and driving innovation in connectivity, speed, and infrastructure. - Take pride in making a tangible impact—ensuring seamless installations, rapid issue resolution, and optimised support operations that keep customers connected. - Thrive on solving complex technical problems, using advanced troubleshooting skills and clear communication to deliver swift, effective solutions. - Enjoy variety in your work—from hands-on technical problem-solving and mentoring team members to contributing to projects, documentation, and process improvement. - Are excited to dive deep into advanced networking systems, monitor performance, and maintain uninterrupted service delivery in a dynamic tech environment. - Value working closely with diverse global teams, fostering collaboration and clear communication across regions and time zones. - Embrace a flexible work schedule across multiple shifts and find satisfaction in ensuring continuous, reliable customer support around the clock. ### Working Conditions, Location and Hours - **Office-based role:** Sector 26, Gurgaon Delhi, Gurugram, Haryana - **Schedule:**8.5 hours per shift - You will be scheduled to work on weekends, public holiday and night shifts in a rotating cycle - Working visits to the Locations which are under your responsibility for meeting partners, vendors, team, checking the quality of the network - 90-day notice period for resignation after the trial period - Working exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies. ### What We Offer - \*Subject to the internal policies of Megaport, which may be updated from time to time\*: - Family health insurance according to complany policy - A motivated team combining industry experts and emerging talent. - Recognition programs – including Legend and Kudos Awards.