NOC Engineer / SRE

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. **So, what’s the role all about?** The **NOC - SRE** role sits at the intersection of **traditional Network Operations Center (NOC)** responsibilities and **engineering‑driven reliability practices**. This role focuses on **24/7 service reliability, incident response, operational automation, and observability**, while actively reducing operational toil through software and automation. Unlike a traditional NOC analyst, an SRE‑NOC is expected to **engineer problems away**, not just respond to alerts. **How will you make an impact?** **Incident Response & Operations** - Act as a **primary or escalation responder** in a 24x7 on‑call rotation - Lead or support **Major Incident (MI) response**, including triage, mitigation, and resolution - Coordinate across **Engineering, Infrastructure, Security, and Product teams** - Execute and improve **runbooks, playbooks, and escalation paths** - Drive **blameless post‑incident reviews (PIRs)** and track corrective actions **Monitoring, Alerting & Observability** - Own **service health monitoring** across infrastructure, applications, and dependencies - Design and maintain **alerting strategies** that align with SLIs/SLOs - Reduce alert fatigue through **signal‑to‑noise improvements** - Build dashboards using tools such as: - Grafana - Prometheus - Datadog / Splunk / CloudWatch **Reliability Engineering & Automation** - Automate repetitive operational tasks to reduce manual toil - Improve **mean time to detect (MTTD)** and **mean time to resolve (MTTR)** - Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows - Implement **self‑healing and auto‑remediation** where possible - Partner with engineering teams to improve system design for reliability **Platform & Infrastructure Support** - Support and troubleshoot: - Linux‑based systems - Cloud platforms (AWS, Azure, GCP) - Kubernetes / containerized environments - Assist with capacity planning and availability reviews - Ensure operational readiness for production releases **Have you got what it takes?** **Technical** - Strong Linux systems administration - Experience with **incident management** and production support - Familiarity with: - Cloud infrastructure (AWS preferred) - Containers & orchestration (Docker, Kubernetes) - Monitoring/alerting platforms - Scripting or programming experience in **Python, Bash, Go, or similar** - Understanding of networking fundamentals (DNS, TCP/IP, load balancing) **Operational** - Experience working in **24x7 NOC or production operations environments** - Ability to handle high‑pressure incidents calmly and effectively - Strong written and verbal communication for incident coordination - Comfort working from runbooks—but improving them when they fall short **Preferred / Differentiators** - Experience defining or operating to **SLOs / SLIs** - Prior migration from **traditional NOC → SRE model** - Infrastructure as Code experience (Terraform, Ansible, etc.) - Exposure to **security, compliance, or regulated environments** Requisition ID: 11707 Reporting into: Manager, Network Operations Role Type: Individual Contributor #LI-Remote ***About NiCE*** *NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.* *Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.* *NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.*