NOC L1 Controller

Job description

Connect with Eutelsat Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. With Eutelsat You’ll Get To: Pioneer the future of Space Technology Bring connectivity to remote frontiers Collaborate with customer-centric experts Embrace cultural diversity in our global team In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space. Why Eutelsat? Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women. Ways of Working That Drive U s: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles. Sustainability at Our Core: At EutelsaT, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space. Work-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home. Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology Job Overview: We are looking for an enthusiastic and dedicated NOC L1 Controller to join our team and play a critical role in monitoring networks and infrastructure. You’ll ensure the availability of connectivity services. This position is key to maintaining service quality and providing technical assistance to our global customer base, working closely with on-duty controllers and international teams. Who You Are: You are proactive, customer-focused, and thrive in a team environment. You have strong communication skills, are fluent in both English and Italian, and are capable of working within a 24/7 operational framework that includes night and weekend shifts. You’re eager to learn, can follow defined procedures, and are ready to support critical connectivity services for customers across the globe. What You’ll Do: Operate in a rotating 24/7 shift schedule, including nights, weekends, and holidays Configure remote station access to the Network Operational Database and service setup Assist customers with the setup, activation, and validation of remote terminal equipment Monitor networks and remote terminals, providing support to resolve service disruptions or degradations Communicate with customers via web, email, and phone to resolve issues effectively and professionally Implement routine procedures to ensure system and service performance Escalate unresolved or undocumented issues to senior on-duty Controllers What You’ll Need: High school diploma or Degree Fluency in English and Italian Willingness to work in a 24/7 shift pattern Proactivity and problem-solving mindset Strong customer service orientation Ability to work effectively in a team Familiarity with Windows OS and Microsoft Office suite What We’d Love: Knowledge of telecommunications and IT systems, especially in networking and satellite communications Where You’ll Work: Cagliari, Italy This position operates on a rotating 24/7 basis with three shifts per day (8 hours each). The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time). This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.