NOC Network Analyst (Government)

Job description

This position is a customer facing and is located at customer's site. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. The Network Operations Center (NOC) Network Analyst provides support for Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) and Network Operations in a 24x7x365 environment. Job Duties/Responsibilities: This role will include, but will not be limited to the following responsibilities: Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process. Troubleshoot network systems when necessary and make improvements to the network. Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts Manage and administer Windows and Linus servers. Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC. Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance. Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture. Experience working with cloud-based networks. Support all operational security requirements for network devices and network operations tools applications Support of the following NOC functional areas that include, but are not limited to: Wireless LAN Firewall management Internet Protocol (IP) address management Domain Name Server (DNS) administration Understand dynamic multipoint VPNs Strong written and verbal communication skills Establish plans and goals for self that meet the customer’s current or future project’s needs Prepare or participate in preparing NOC performance reports as required Monitor, create, edit, and enforce all standard operating procedures, processes and timelines Required Clearance: Public Trust (#publictrust) Required Qualifications: Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process Bachelor’s degree in related field or equivalent experience 5 years of experience in IT support or related field, preferability in network engineering or operations 2 years of experience providing network support in one or more of the following areas: Windows 2016, 2022 and/or Linux server management support and administration. Juniper SRX Firewalls configuration, troubleshooting, Policy configuration Wireless Access Point (enterprise level) Management and Administration Cisco ISE 3.0 (or later) configuration of access/authorization policies Cisco CCNA or Cisco CCNP certification, required within 60 days of start – non-waivable At least one of the following networking certifications by day one of hire: Implementing Cisco SD-WAN Solutions v2.0 (300-415) AWS Certified Solutions Architect – Associate Microsoft Azure Networking Solutions (AZ-700) CompTIA Cloud+ Experience troubleshooting and fixing LAN/WAN network incidents Availability to work first, second, or third shift hours (generally 9PM to 7AM) and weekends to support mission requirements Desired Qualifications: Experience using and managing SPLUNK search heads Cisco CCNP certification Juniper JNCIA-SEC certification Extreme certifications covering switching or network access control Ability to obtain Top Secret/SCI security clearance if required Our NOC Network Analyst' s earn between $65,000 - $72,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone Weekly Hours: 40 Time Type: Regular Location: Mesa, Arizona AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here .