NOC Operator - Broadcast Service Management Centre

Job description

Monitor and support Australia’s broadcast services in a 24/7 NOC, ensuring service assurance through effective alarm and incident management. WHY BAI COMMUNICATIONS It’s an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people and support communities. We operate one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population. During crises such as natural disasters, national broadcasters depend on BAI to maintain vital communications, while emergency services trust us to keep them connected and informed. As 5G technology transforms connectivity, BAI is leveraging global experience to enable comprehensive coverage in challenging environments—buildings, tunnels, stadiums, and high-density areas. This expertise positions us at the forefront of intelligent, connected infrastructure development across Australia. Our acquisition of Titan ICT has strengthened our mission-critical capabilities, adding deep expertise in mining, resources, and energy industries. This expansion enables us to deploy robust solutions across Australia’s most demanding operational environments. Discover more through BAI360, our virtual tour platform. LET’S EXPLORE THE ROLE As a NOC Operator, you’ll play a critical role in BAI Communications’ Service Management Centre, monitoring broadcast services across Australia in a 24/7 operational environment. You’ll respond to alarms, manage incidents and communicate with internal teams and customers to maintain service assurance and meet service level commitments. This role suits someone who enjoys working in a fast paced, technically focused environment, takes ownership of incidents end to end, and values clear communication and attention to detail when working on live services. Key Responsibilities: • Monitor and triage alarms from multiple network and broadcast management systems • Remotely resolve incidents impacting managed broadcast services where possible • Analyse events and incidents to identify potential root causes • Accurately record incident details, impacts and actions in service management systems • Respond to operational queries via phone and email from internal teams and customers • Manage incident communications, escalations and updates in line with OLAs and SLAs • Support NOTAM lodgements, change requests, site access and service transfer activities • Perform daily audits to maintain data quality and service assurance • Support first level maintenance activities for transmission sites as required • Maintain awareness of significant network events and broadcast specific fault scenarios • Manage incidents through to resolution and provide clear, thorough shift handovers LET’S HEAR ABOUT YOU You’re a calm and reliable operator with a solid technical foundation and the ability to process large volumes of information in real time. You’re comfortable working rotating shifts and understand the importance of precision and accountability when supporting live broadcast services. You’ll bring experience in: • Broadcast, telecommunications or network operations environments • Monitoring and interpreting alarms from network or broadcast management systems • Applying broadcast fundamentals, electronic theory and technical documentation during fault analysis • Managing incidents and service requests within structured service management frameworks • Producing clear, accurate written records and operational reports • Communicating effectively with technical teams and customer stakeholders under pressure • Using tools such as service management platforms, collaboration systems and monitoring software Additional requirements: • Tertiary qualification in network, electronic or electrical engineering, or equivalent practical experience • Exposure to ITIL aligned incident and change practices (certification advantageous) • Willingness to work a 24/7 rotating roster • Ability to complete a pre employment criminal history check If you’re looking to build or continue your career in broadcast and network operations, this is an opportunity to work on services relied on nationwide, every day. BENEFITS & CULTURE At BAI, we value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals. Guided by our principles—One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth—we create an environment where you can thrive. Why join us? • Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events. • Strong focus on development with a performance framework and LinkedIn Learning access. • Flexible work options, gender-neutral parental leave, study and volunteer leave. • Recognition programs for high performance and peer appreciation. • Corporate discounts and novated leasing via SG Fleet. • A referral program that reflects our positive culture. BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at). Want to learn more? Hit apply now! #OneBAIteam #CustomerFirst #DriveGrowth #Adapt&Learn #LI-BAI #Hiring #baipeople Agencies, please note: All BAI vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will contact our preferred agency partners, Thank you.