NOC Operators - ANC-SSMY260918 001/06

Job description

# NOC Operators - ANC-SSMY260918 001/06 > Xcellink Pte Ltd · Selangor, Malaysia · Contract · Posted 2026-09-18 **Workplace:** on_site **Department:** Enterprise Operations and Services ## Description Be part of our frontline cybersecurity and IT operations team as a **SOC L1 Engineer / Team Lead**, where you’ll play a key role in protecting and maintaining critical technology environments around the clock. If you're curious, analytical, and thrive when solving issues under pressure, **this could be your next opportunity to grow in a SOC environment.** Responsibilities: - Monitor security events, network infrastructure, servers, applications, and system alerts using monitoring and security tools. - Perform first-level analysis, triage, and troubleshooting of security and infrastructure incidents. - Identify and investigate suspicious activities, alerts, connectivity issues, and system anomalies. - Respond to incidents according to established procedures, SLAs, and escalation matrices. - Escalate complex or high-severity incidents to L2/L3 teams, security teams, or relevant technical specialists. - Monitor and manage incidents in a **24/7 operational environment**, including shift-based monitoring when required. - Perform basic troubleshooting of network connectivity, servers, applications, and infrastructure components. - Monitor dashboards, alerts, logs, and system events to identify potential service disruptions or security threats. - Maintain accurate incident records, investigation notes, escalation details, and operational documentation in ITSM systems. - Support incident management, service restoration, and follow-up activities. - Coordinate with infrastructure, network, cybersecurity, application, and vendor teams during incident resolution. - Perform routine health checks and operational monitoring to identify potential issues before they impact services. - Follow established security, operational, change management, and incident response procedures. - Contribute to continuous improvement of monitoring, incident handling, documentation, and operational processes. ## Requirements - A minimum Diploma in **Information Technology, Computer Science, Network Engineering**, or a related field. - At least **2 years of experience** in NOC, IT Operations, Service Desk, SOC, or related IT support functions. - Basic understanding of **network infrastructure, server environments, monitoring tools, and IT support processes**. - Experience in **24/7 network or infrastructure monitoring, incident management, and first-level troubleshooting**. - Experience with **Dynatrace or ManageEngine** is an advantage. - Basic knowledge of TCP/IP, DNS, DHCP, Windows/Linux environments, and network troubleshooting is an advantage. - Familiarity with ITSM processes, incident management, and SLA-driven support environments. - Good analytical, troubleshooting, communication, and documentation skills. - Willingness to work on a **shift basis**, including weekends and public holidays where required. ## Apply [Apply at Xcellink Pte Ltd](https://apply.workable.com/xcellink/j/B293D5B4AB/apply) --- Powered by [Workable](https://www.workable.com)