NOC Support Intern

Job description

About EdgeUno EdgeUno is a US-based technology infrastructure company headquartered in Miami, with a strong operational presence across Latin America, including Colombia, Brazil, Argentina, Peru, and Ecuador. We enable digital businesses to scale with high performance and reliability by providing connectivity, IP Transit, private networks, data center, bare metal, and cloud solutions to ISPs, hyperscalers, content providers, and global technology companies. Role Overview The NOC Intern will support the Network Operations Center team in monitoring and maintaining EdgeUno’s network infrastructure across Latin America. This is an entry-level opportunity designed for students who want to build hands-on experience in network operations, working closely with experienced engineers in a 24/7 high-availability environment. The intern will assist in monitoring activities, basic troubleshooting, and incident handling, contributing to network stability and learning operational best practices in real-world scenarios. Core Responsibilities • Assist in monitoring network infrastructure using tools such as Zabbix, LibreNMS, Grafana, or similar • Support the identification of network events such as latency, packet loss, and service degradation • Help perform initial troubleshooting under supervision across Layer 2 and Layer 3 environments • Assist in opening, updating, and tracking incident tickets following internal procedures • Support communication with internal teams during incidents and service requests • Document incidents, actions taken, and updates in internal systems • Help maintain basic network documentation and runbooks • Participate in network maintenance activities and learning sessions with the engineering team • Support continuous improvement initiatives within the NOC environment • Work on-site in a shift-based schedule, aligned with team needs Requirements • Currently pursuing a degree in Network Engineering or related fields • English level B2 • Basic understanding of networking concepts (TCP/IP, IP addressing, basic routing and switching) • Interest in network operations, infrastructure, and troubleshooting • Strong willingness to learn and ability to follow structured processes • Good communication skills and attention to detail Nice to Have • Basic exposure to monitoring tools or labs (Zabbix, Grafana, etc.) • Knowledge of VLANs, subnets, or routing concepts (OSPF/BGP as a plus, not required) • Participation in academic or personal projects related to networking • Entry-level certifications in progress (CCNA, etc.) What We Offer • Paid internship (BRL 1500 monthly) • Meal Allowance (BRL 600 monthly) • Training and mentorship from experienced network engineers • Exposure to large-scale infrastructure environments across Latin America