Non-Profit Organization Staffing Coordinator - Raymond James Stadium

Job description

LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! GLOBAL HOSPITALITY We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops, and a warm welcome at every turn. Raymond James Stadium Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL. Key Responsibilities Serve as the primary point of contact for participating NPOs, building strong relationships with group leaders and maintaining consistent communication regarding events, requirements, and program updates. Coordinate NPO staffing for events, including staffing commitments, group assignments, volunteer rosters, call times, and event-day check-in. Maintain accurate and organized records of NPO participation, attendance, training requirements, staffing assignments, and other required documentation. Proactively identify staffing shortages and work with existing and prospective NPO partners to ensure event staffing needs are met. Recruit, onboard, and develop new NPO partnerships to support the continued growth and success of the program. Manage event-day NPO check-in and assist with resolving call-outs, late arrivals, roster discrepancies, and other staffing challenges. Manage post-event invoicing by verifying attendance and staffing information, submitting accurate documentation, tracking payment status, and resolving discrepancies to help ensure organizations are paid accurately and on time. Communicate and reinforce company, venue, food safety, alcohol service, cash-handling, uniform, training, and operational expectations with participating organizations. Partner with Operations, Finance, Human Resources, and other departments to support the overall success and continuous improvement of the NPO program. Perform additional staffing, administrative, and event-related duties as assigned. Required Qualifications & Skills Excellent organizational, interpersonal, written, and verbal communication skills. Strong relationship-building and customer service skills with the ability to work effectively with community organizations, volunteers, and internal leadership. Previous experience in staffing, scheduling, volunteer coordination, hospitality, event operations, community outreach, or a related field preferred. Strong attention to detail with the ability to manage multiple organizations, rosters, deadlines, and event requirements simultaneously. Strong problem-solving skills and the ability to adapt quickly in a fast-paced event environment. Proficiency in Microsoft Office, including strong working knowledge of Microsoft Excel and Outlook. Ability to accurately maintain and reconcile staffing, attendance, invoicing, and payment records. Must be proactive, dependable, professional, and self-motivated. Must be available to work event days, including days, evenings, weekends, holidays, and extended hours as required. Key Measures of Success Success in this role will be measured by the ability to maintain accurate and timely NPO rosters, meet event staffing requirements, reduce last-minute staffing shortages, retain and grow NPO partnerships, execute an organized event-day check-in process, and ensure accurate and timely invoicing and payment follow-up. Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.