Northeast Field Service Technician - Water Technologies

Job description

Veolia Water Tech is seeking a highly motivated, customer-focused Field Service Technician to join our North American Field Service team. This position is responsible for installing, maintaining, troubleshooting, repairing, and calibrating laboratory water purification systems at customer facilities throughout an assigned territory. The ideal candidate possesses strong mechanical and electrical aptitude, excellent troubleshooting skills, and a passion for delivering exceptional customer service. This individual will work independently while collaborating closely with Technical Support, Sales, Customer Service, and internal operations to ensure customers receive timely, professional, and high-quality service. This is a remote, travel-based position supporting the Northeast Region, with primary coverage in Boston and the states of New York, Connecticut, Rhode Island, Massachusetts, and New Hampshire. Additional support may occasionally be required in Vermont and Maine. Candidates must reside in Connecticut, Massachusetts, or Rhode Island. The role may also involve providing field service support to customers in other surrounding regions and throughout the United States, as needed. Key Responsibilities: Install, commission, configure, and validate laboratory water purification systems in accordance with company procedures and manufacturer specifications. Perform preventative maintenance, system inspections, calibrations, software updates, and operational verification to ensure optimal equipment performance. Diagnose, troubleshoot, and repair mechanical and electrical equipment failures at customer sites. Replace defective components and perform corrective maintenance to restore equipment to factory operating specifications. Complete service reports, calibration documentation, expense reports, and all required administrative paperwork accurately and within established deadlines. Generate quotations for billable repairs, preventative maintenance agreements, validation services, consumables, and system upgrades. Proactively manage preventative maintenance agreement (PMA) opportunities within the assigned territory by identifying renewal opportunities and working closely with the Sales and Customer Service teams. Train customers on proper system operation, preventative maintenance practices, and routine maintenance procedures. Respond to emergency service requests in a timely and professional manner while maintaining excellent customer communication. Build and maintain strong customer relationships through professionalism, technical expertise, and outstanding service. Maintain company-issued tools, test equipment, inventory, and vehicle in a clean, organized, and service-ready condition. Ensure compliance with all company, customer, and regulatory safety policies while working in laboratory, pharmaceutical, healthcare, industrial, and research environments. Participate in a rotating 24/7 on-call support schedule. Collaborate with Technical Support and engineering to resolve complex technical issues and identify product improvement opportunities. Maintain a high level of technical knowledge by participating in ongoing product training and professional development. Qualifications: Required Associate's or Bachelor's degree in Engineering, Electronics, Biomedical Technology, Mechanical Technology, or another related technical discipline, or an equivalent combination of education and relevant field service experience. Minimum of two years of field service experience installing, maintaining, and repairing technical equipment. Strong mechanical, electrical, and electronic troubleshooting skills. Excellent diagnostic and problem-solving abilities. Strong verbal and written communication skills with the ability to interact professionally with customers at all organizational levels. Outstanding organizational and time management skills with the ability to prioritize multiple service calls and administrative responsibilities. Ability to work independently, Valid driver's license with an acceptable driving record. Willingness to travel extensively throughout the assigned territory, including overnight travel when necessary. Preferred Qualifications Previous experience servicing laboratory water purification systems is highly preferred. Previous experience servicing biomedical, medical diagnostic, analytical laboratory, pharmaceutical, or life science instrumentation is highly desirable. Experience with reverse osmosis (RO), deionization (DI), ultraviolet (UV) disinfection systems, water purification technologies, water treatment equipment, or laboratory instrumentation is considered a strong advantage. Experience performing equipment validation, calibration, preventative maintenance, and equipment qualification. Knowledge of laboratory, pharmaceutical, healthcare, research, or biotechnology environments. Experience reading electrical schematics, wiring diagrams, and technical service documentation. Proficiency with Google Workspace, and Salesforce Core Competencies Customer-focused mindset Technical aptitude Critical thinking and analytical troubleshooting Strong communication and interpersonal skills Professionalism and integrity Self-motivated with the ability to work independently Excellent planning and organizational skills Adaptability in a fast-paced environment Commitment to quality and continuous improvement Strong attention to detail At Veolia, our Field Service Technicians play a critical role in supporting scientific research, healthcare, pharmaceutical manufacturing, and industrial laboratories by ensuring our customers receive reliable, high-quality laboratory water systems and exceptional service. We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include: Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $60,000 - 75,000 annually + additional variable compensation. Benefits Medical, Dental, & Vision Insurance Starting Day 1! Life Insurance Paid Time Off Paid Holidays Parental Leave 401(k) Plan Flexible Spending & Health Saving Accounts AD&D Insurance Disability Insurance Tuition Reimbursement Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. ****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**** Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of Veolia, and no fee will be due. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.