Number porting administrator - Spanish speaker

Job description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Short Description Function: Chief Operations Office (COO) Location: Sibiu Colt Level: PT2 Why we need this role This role is responsible for managing the end-to-end number porting process for Colt's voice products, ensuring customer requests are delivered accurately, on time, and in line with company policies and agreed SLAs. The position acts as the main coordination point between customers, carriers, and internal teams, overseeing porting requests, scheduling, issue resolution, and stakeholder communication. What you will do Help COLT to secure and increase the revenue by making sure that COLT policies are followed. Contribute to customer satisfaction by providing honest and clear communication to the customer and showing proactivity. Registering and documenting in the tools, ensuring the accuracy of the information. Scheduling and coordination of Number Porting’s with customers and other carriers for Colt's Voice products in good quality & within agreed SLAs. Verify the porting requirement raised by colt customers for various voice products like Voice line, SIP Trunking, Number Hosting, etc. Initiate porting request with carriers/Local PTT & regularly follow-up to see the progress & finalize porting date. Notify COLT customers related to scheduling of their Number Porting request. Porting rejection management in coordination with customer & other carriers. Coordinate internally with various internal teams like Sales, Ordering, Configuration management, Project management etc whenever there is a requirement. Update colt’s main databases.React to escalation as per business priority. Attend regular calls with customers as applicable. Flexible to work on Bank Holidays as per business needs. What we're looking for Good communication skills, English & Spanish (Verbal & Written both) Strong organizational skills (ability to organize own workload with the given prioritization guidelines) and a quick learner Good MS office or similar product know how ("Computer Literate") Willingness to learn and develop skills to learn multiple countries porting requests. Customer service experience in multinational companyAbility to deal with written customer requests – Strong customer satisfaction attitude Flexibility in order to absorb changes in processes and the company structure easily Ability to work on multiple cases simultaneously F lexibility to work effectively within a team, cross-team or individually Experience in working with order processing systems and ticket tools is an advantage. Ensuring completion of requisite tasks as per customer expectations and within agreed SLA. Ensuring that all the relevant tasks are completed with high Quality Standards and “First Time Right”Delivery KPI’s to be maintained as per the norms What we offer you: Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.