Nurse Educator & Quality Assurance Specialist (Contractor)

Job description

Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens. Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized. We are seeking a clinically experienced and detail-oriented Nurse Educator & Quality Assurance Specialist (Contractor) to support provider education and ensure high-quality clinical documentation and consults across our care delivery ecosystem. This contract role will focus on educating our interdisciplinary provider network – including physicians, nurse practitioners, nurses, and medical assistants – on best practices, documentation standards, and evolving clinical workflows. In parallel, you will conduct clinical quality reviews of telehealth consults and documentation to promote consistency, safety, and regulatory compliance. ### Education & Training: - Deliver onboarding, orientation, and skills training for new clinical team members across multiple roles. - Create and update training resources (e.g., presentations, SOPs, job aids) for internal use. - Conduct periodic refresher trainings or workshops based on emerging trends or observed gaps. - Assist with provider questions regarding workflows, documentation, or standards of care. - Collaborate with operations, compliance, and clinical leadership to ensure training materials are aligned with current practice and regulatory expectations ### Quality Assurance & Documentation Review: - Perform retrospective chart reviews of provider consults, documentation, and care notes. - Evaluate documentation for clinical accuracy, completeness, professionalism, and adherence to internal protocols and external standards (e.g., CMS, HEDIS, HIPAA)/ - Identify patterns in documentation deficiencies or clinical deviations and flag opportunities for training or system improvements. - Support the implementation of quality initiatives and feedback loops for continuous improvement ### Required Qualifications: - Registered Nurse (RN) or APP (NP/PA) with active, unrestricted license in the U.S. - Minimum of 5 years of clinical experience, with at least 2 years in an education, quality, or supervisory role. - Experience with telehealth, outpatient, and diagnostic care settings preferred. - Familiarity with clinical documentation standards, quality improvement principles, and adult learning methods. - Working knowledge of risk adjustment documentation requirements, including familiarity with HCC coding principles, MEAT criteria, and best practices for capturing chronic and complex conditions in provider documentation. - Strong attention to detail, excellent communication skills, and ability to give clear, constructive feedback. - Proficiency with digital tools such as Google Workspace, EMRs/EHRs, and learning management systems. ### Preferred Qualifications: - Experience in a startup, virtual care, or fast-paced healthcare organization. - Background in compliance, utilization review, or peer review is a plus. - Prior experience training multidisciplinary teams.