Nutritional Services Team Lead

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 9100 W 74TH ST City: SHAWNEE MISSION State: Kansas Postal Code: 66204 Job Description: Nutritional Services Team Lead – Full-Time Location: AdventHealth Shawnee Mission Schedule: Full-Time Job Summary The Food and Nutrition Services (FANS) Lead oversees daily operations across café, patient dining, and sanitation areas to ensure efficient, safe, and high-quality foodservice delivery. This position serves as a working lead by supporting food production, tray line operations, patient meal delivery, dishroom activities, and retail services while guiding team members and promoting excellent customer service. The FANS Lead supports operational goals through effective communication, staff support, quality monitoring, and adherence to food safety, sanitation, and regulatory standards. Essential Functions Oversees daily operations across café, patient services, and sanitation areas to ensure efficient workflow and service excellence. Supports food and beverage preparation, cold food production, tray assembly, meal service, and patient meal delivery activities. Assists with café operations, including customer service, cash handling, and point-of-sale transactions. Monitors meal service timelines to ensure patients receive meals accurately and within established service standards. Maintains clean, organized, and sanitary work environments in compliance with departmental, regulatory, and food safety requirements. Monitors food handling, storage, preparation, and sanitation practices to ensure compliance with food safety standards. Conducts patient and customer rounding to obtain feedback regarding food quality, meal service, and overall satisfaction. Addresses service concerns and escalates issues as appropriate to leadership. Supports onboarding, orientation, and training activities for new team members. Provides day-to-day guidance, direction, and support to Food and Nutrition Services staff. Communicates operational updates, concerns, and priorities to leadership and team members. Assists with inventory management, supply replenishment, stock rotation, and product organization activities. Promotes a positive, collaborative, and customer-focused work environment. Supports departmental quality, customer satisfaction, and performance improvement initiatives. Performs other duties as assigned. Knowledge, Skills, and Abilities Basic computer proficiency with Microsoft Office applications, including Outlook, Excel, and Word. Knowledge of foodservice operations, customer service practices, and food safety principles. Ability to lead and support team members in a fast-paced foodservice environment. Strong organizational and time-management skills. Ability to effectively communicate with patients, visitors, team members, and leadership. Strong interpersonal and customer service skills. Ability to multitask and adapt to changing operational priorities. Knowledge of sanitation procedures, infection prevention practices, and regulatory requirements related to foodservice operations. Ability to identify concerns and implement appropriate solutions to support efficient operations. Ability to work independently and collaboratively within a team environment. Ability to maintain accurate records and complete required documentation. Commitment to quality service, patient satisfaction, and operational excellence. Education Associate Degree preferred. Field of Study Food Service Management, Nutrition, Hospitality Management, Business Administration, or a related field preferred. Work Experience Two years of institutional foodservice, healthcare foodservice, hospitality, or foodservice leadership experience preferred. Licenses and Certifications Dietetic Technician, Registered (DTR) preferred. Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - Pay Range: $18.06 - $28.89 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.