[NYC] Operations Supervisor

Job description

About the role Position : Local Operations Supervisor Location : hello82 NYC Work Hours : Between 10:30AM - 7:30PM Local Time This position will work directly with the Senior Management of Retail Operations to lead and grow the hello82 NYC Fan Space and oversee the team and its operations. Key Responsibilities Lead daily Fan Space operations to drive customer volume, loyalty, and retention. Track and report KPIs, Daily Sales, and Community Engagement Participate in Local Strategic Planning for Business Growth and Development Develop and maintain vendor relationships in the local market to support space operations. Lead, manage, and coach a team of 10+ employees. Work directly with Senior Management to accomplish quarterly goals and uphold brand standards. Track and merchandise inventory using a variety of data and organizational methods. Communicate efficiently with Senior Management and Partner Location Management to meet dynamic deadlines. Lead visual merchandising efforts, oversee space promotional campaigns, and ensure compelling merchandising to maximize customer engagement. Build and nurture relationships while maintaining positive rapport with the local K-pop community. Qualifications Bachelor's Degree Proficiency in Excel and/or Google Sheets. Data-Forward Thinking Genuine interest in K-pop music and content. 2-3 years of managerial experience in a fast-paced retail environment. 2-3 years of retail experience. Excellent communication skills with the ability to think quickly and creatively, using both data and intuition to make decisions. Proven ability to lead a team of 10+ and work closely with project managers to create a welcoming and engaging environment for K-pop fans nationwide. Experience with Shopify or similar POS system. Proficiency in Korean language is preferred but not required. Benefits & Perks | We Take Care of Our People The hello82 team understands the importance of ensuring our employees are provided with strong benefits to keep them going wherever they are. Our company offers robust benefits and perks such as: Medical, dental, vision plans 401(k) plan with employer match Mental health/wellness support Employee Assistance Program (EAP) Employee discount on hello82 products Flexible time off for you to recharge 12 company paid holidays In your cover letter, please tell us about your K-POP experience. hello82 USA | Where K-pop Meets Global Impact hello82 isn't just a music company — we're the engine behind some of K-pop's most electrifying moments. Since 2019, we've built a platform at the intersection of music, culture, and fan experience, operating as an independent label and distribution powerhouse that connects artists with their global audiences in ways that actually move people. We're proud to work alongside artists like ATEEZ, P1Harmony, and many others, and our footprint is growing fast: 5 offices across the US and Berlin, with more on the way. The K-pop wave isn't slowing down and neither are we. If you're ready to do meaningful work at the edge of music and culture, we'd love to meet you.