O2C Analyst - Collections (Dutch speaking)

Job description

At Brenntag, we value collaboration, integrity, and innovation. In this role, you will have the opportunity to make a tangible impact on our financial processes and contribute to a culture that prioritizes efficiency and strong partnerships Work location: Łódź, city center Hybrid model: 3 days in the office The Collections Specialist (Dutch speaking) plays a key role in leading collection operations and ensuring consistent performance across receivable portfolios. This role focuses on managing escalated cases, improving collection efficiency, and supporting doubtful debt provisioning. Through strong leadership and stakeholder management, the position drives operational excellence, improved cash flow, and customer satisfaction. This role will be performed in a transition environment; experience in transition or migration projects is considered a strong asset Your role Control and ensure that collection processes are performed in compliance with company policies, procedures, and service level agreements Lead daily collection operations to ensure timely and accurate cash collection and up-to-date AR balances Oversee and manage receivable portfolios, ensuring past-due balances remain within agreed targets Handle complex and escalated customer disputes and payment issues Contribute to and propose improvements to the doubtful debt provisioning process Review and analyze scheduled and ad-hoc financial and performance reports Monitor and drive collection KPIs such as collection rate, past-due accounts, and cycle time Manage stakeholder expectations and ensure high-quality, timely service delivery Ensure compliance with internal controls, company policies, and service levels Drive and support continuous improvement initiatives for increased process efficiency Provide coaching, guidance, and operational direction to team members Your profile Education degree in Finance, Accounting, or equivalent qualification Minimum 3 years of relevant experience Experience in Collections, Accounts Receivable Experience in Accounting Experience in a shared services environment Advanced knowledge of ERP systems and MS Office tools Strong leadership, organizational, and analytical skills Mandatory hands-on experience in Collections (not limited to Cash Application or Credit Control) Experience in transition or migration projects is a strong asset Experience in accounting is considered an advantage Good verbal and written communication skills in English Dutch speaking (Level C) Our offer Work in an international environment within a market-leading company. A real impact on business processes and shaping the growth strategy in Poland. A high degree of independence, with the freedom to take initiatives and make decisions. Flexible working hours – start your day anytime between 7:00 and 10:00 AM CET Hybrid work model – enjoy 2 days of remote work per week Private healthcare (Medicover) plus group life insurance MyBenefit cafeteria platform, including Multisport card access Continuous development support – free language courses and access to an e-learning platform to grow your skills Employee Assistance Program – confidential psychological support whenever you need it Performance-based annual bonus, along with additional occasional rewards Attractive pension program and eyeglasses refund Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. Brenntag TA Team