O2C Customer Service Specialist

Job description

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today! Your role: O2C Customer Service Specialist Your Responsibilities: Process manual customer orders received via phone, email and EDI, prioritizing urgent requests. Resolve customer inquiries and disputes related to orders, billing, credits and payments in collaboration with internal teams. Analyze customer account discrepancies and support timely payment collection activities. Generate and distribute customer invoices. Monitor and resolve sales order and interface issues. Review key operational metrics and support KPI delivery. Support global and regional O2C initiatives and continuous process improvement. Provide backup support for team members and assist in onboarding new colleagues. Act as a go-to contact for O2C Customer Service process-related queries. What You Need to Succeed (minimum qualifications): Degree in Business, Accounting or equivalent work experience. Minimum 2 years of experience in O2C or a Finance function. Strong analytical and problem-solving skills with attention to detail. Ability to prioritize work and manage multiple tasks effectively. Customer-focused mindset with strong communication and collaboration skills. Commitment to compliance and continuous improvement. Fluency in English. What will give you a competitive edge (preferred qualifications): Experience with SAP O2C modules. Knowledge of Business Warehouse or Business Objects. Proficiency in Microsoft Excel, Word and PowerPoint. Experience in customer service, collections or credit management. Additional Information: Hybrid work model. Office located in the center of Warsaw (Rondo Daszyńskiego). Flexible working hours. Elanco Benefits and Perks: Career opportunities within a leading global animal health company. Additional days off. Private medical care, life insurance and Multisport card. Employee Referral Program. Open, inclusive and animal-friendly work environment. Theatre ticket discounts. Language learning platform. Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.