O2C Customer Service Specialist with Italian

Job description

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today! As an Order to Cash (O2C) Specialist, you will be a key point of contact for customers, managing the end-to-end order to cash process. In this role, you'll be responsible for processing orders, issuing invoices, managing collections, and resolving customer service queries to ensure a positive customer experience. Your Responsibilities: Process all manual orders received via phone, fax, and email, prioritizing urgent requests and managing customer complaints effectively. Manage and support the billing process, analyze account discrepancies, and proactively engage with customers for collections. Track and resolve all customer disputes regarding billings, credits, or payments. Monitor and resolve sales order and sales interface issues (IDOCs). Support local O2C projects and contribute to continuous process improvements within the team. What You Need to Succeed (minimum qualifications): University degree or equivalent work experience. A minimum of 2-3 years of experience in an O2C or Finance function with knowledge of customer service and experience in identifying and delivering process change. Proficient in English and Italian; Experience with SAP O2C Module. What will give you a competitive edge (preferred qualifications): Working knowledge of MS Excel, Word, Outlook, and PowerPoint. Proficiency in Spanish and French. Ability to work in shifted hours, if required by the region served. Demonstrated strong compliance-oriented mindset and ability to build effective working relationships. Strong continuous improvement mindset. Additional Information: Location: Warsaw, Poland We offer: Career at one of the leading global animal healthcare companies. Office located in the center of Warsaw (Rondo Daszynskiego). Extra days off. Flexible working hours. Sports cards (Multisport), private medical care, life insurance. Open and inclusive environment which is supportive and welcoming of all diversity strands. Animal-Friendly office. Theatre tickets discounts. Language learning platform. Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles! Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.