O2C Team Lead

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. About the role: The O2C Team Lead, Europe is responsible for overseeing Order to Cash operations across Poland, Ukraine, Czechia and Slovakia within the Europe Operating Unit. The role focuses on operations management, performance improvement and collaboration with Customer Service, Commercial and Finance teams to ensure delivery of key financial metrics. The position drives operational excellence, implements best practices and ensures coordination across all stages of the Order to Cash cycle, working with Commercial Centres of Excellence, Customer Service and local finance teams across the region. Responsibilities: Lead and develop the O2C team across Poland and Ukraine, assigning work, monitoring performance and supporting development within a collaborative team environment. Manage collections strategy and dispute resolution, including defining priorities, setting targets, managing risk and driving actions to reduce DSO. Oversee deductions management, including monitoring trade and non-trade deductions, ensuring SLA delivery, supporting month-end processes and managing escalations with commercial teams. Ensure effective credit management, including order release processes, customer risk assessment and adherence to credit policies. Build and maintain customer relationships to support timely payments, resolve issues and agree payment plans where needed. Oversee cash application processes, ensuring accurate and timely allocation of receipts and resolution of discrepancies. Deliver reporting on key O2C metrics and analyse performance to identify improvement opportunities. Drive continuous improvement of O2C processes through optimisation, automation and alignment with internal policies and external requirements. Requirements: Bachelor’s or Master’s degree, preferably in Finance or Accounting. Experience in Order to Cash or finance processes, including credit control and end-to-end O2C understanding. Experience managing teams in a shared service or global environment. Experience in FMCG is an advantage. Leadership experience and ability to manage and develop teams. Analytical and problem-solving skills. Experience with ERP systems (e.g. SAP, Oracle, Get Paid, HighRadius). Knowledge of Microsoft Office tools, including Excel. Communication and collaboration skills. Ability to work under pressure and manage deadlines. Why Haleon? Career at one of the leading global healthcare companies. Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement). Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities). Private medical care – for employees and family members. P4P Partnership for Prevention. Family benefits (extra parental leave, caregiver’s policy). Life insurance and pension plan. Multisport card or points on the Multicafeteria Benefits account. Personalized learning approach. Supportive community and integration events. Hybrid work. PLN 128 842,00 - PLN 177 158,30 The salary range for this position is indicative and provided as a guide. The final offer may vary depending on factors including relevant experience, skills, qualifications, and internal equity considerations. Further details regarding the total reward and benefits package will be shared during the recruitment process. Salary ranges may vary by location in line with local market conditions and applicable pay transparency regulations. Compensation information is shared for the primary location of this role. Where the position is advertised with additional locations the compensation range will be discussed during the recruiting process. Job Posting End Date 2026-10-04 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.