Observability Engineer

Job description

Observability Engineer Are you an experienced Observability Engineer with a passion for improving service performance, resilience and operational excellence? We are seeking a skilled professional to lead our observability capability, delivering effective monitoring, telemetry, dashboards and insights that enable proactive service management and continuous improvement across our technology services. Your Role As an Observability Engineer, you will design, implement and continuously improve the organisation's observability capability across infrastructure, networks, platforms and applications. You will ensure services are measurable, visible and proactively managed through effective telemetry, monitoring, alerting and reporting. Working closely with Service Delivery and technical teams, you will embed observability best practices into both existing and new services, providing actionable insights that improve performance, resilience and availability. You will own the observability toolset, develop meaningful dashboards and alerting strategies, support incident resolution, and drive continuous improvement through data-led analysis and governance. Acting as the organisation's observability subject matter expert, you will help reduce service disruption, improve operational efficiency and support a proactive approach to service management. What you'll bring You will have strong technical knowledge across infrastructure, networks, and support platforms, with proven experience designing, implementing, and managing observability frameworks in complex enterprise environments. You will understand telemetry principles, including metrics, logs, and traces, and use these to deliver operational insights that improve performance, resilience, and availability. Experience across hybrid environments, including VMware, Hyper-V, on-premises infrastructure, Azure, Veeam, and dHCI platforms, will support comprehensive observability across critical services. You will also have experience developing observability strategies, managing platforms and tools, and delivering dashboards, reporting, and actionable insights. Using data to drive continuous improvement, you will support service transitions, provide technical leadership, and enhance observability maturity across the organisation. Who are we? Already one of the UK’s leading port and logistics companies, we are planning substantial capital investment over the next 5 years to achieve our vision of becoming the UK’s leading port operator. We have ambitious plans to grow and transform the supply chain to benefit our customers. Our investments are decarbonizing our operations, which in turn is helping us work towards our goal of having Net Zero Port Operations by 2040. Much of our success depends on our unrivalled facilities and technology. But in our sector, it comes down to having the right talent to enable our organisation to grow. What we can offer you In addition to a competitive salary, we have a strong track record of developing our people to expand their skills and experience and develop their careers. Valuing and rewarding our workforce is important to us which is why we offer a fantastic range of flexible benefits to choose from, such as: 27 Days Annual Leave (plus bank holidays) Up to 10% Matched Contribution Pension Peel Ports Flexible Benefits including salary sacrifice car scheme, healthcare cash plans, Cycle2Work Scheme, Critical Illness insurance, Gym Membership Scheme, Retail Vouchers, plus more! Commitment to learning and personal development – Last year we supported over 50,000 hours of training and personal development! We promote good physical and mental health and can provide additional support to colleagues via our Employee Assistance Programme when required