Observability & Tooling Engineer

Job description

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Role overview: Planet is investing in the evolution of its observability capabilities. This role offers the opportunity to help shape our future monitoring architecture, introduce modern observability practices, expand OpenTelemetry adoption, improve SLO governance, and build the tooling that enables proactive detection and faster recovery across a global payments platform. As part of the Observability and Tooling team, you will own the observability lifecycle end-to-end, from architecture and design through implementation, automation, optimization, and ongoing evolution. You will define monitoring standards, build scalable observability solutions, develop dashboards and alerting strategies, and continuously improve the platform through automation and engineering best practices. What you will do: Configure, tune and operate monitoring and observability across Planet’s broad, multi-vendor estate. Own the alert lifecycle: test-mode onboarding, acceptance criteria, tuning and retirement of noise – make every page actionable. Build dashboards and golden-signal views for the Command Centre floor and SLO reporting. Manage monitoring, alerting and dashboards as code – version-controlled, peer-reviewed and repeatable. Integrate tooling across the estate – observability, ITSM and CMDB (e.g. Jira / Jira Service Management, Device42) – so data flows and context is joined up. Automate everything that gets done twice: scripting, integrations, self-healing and runbook automation. Apply AI and AIOps where it adds value – correlation, noise reduction, anomaly detection and enrichment. Instrument new and existing services to the golden-signal standard (latency, traffic, errors, saturation). Help modernise and rationalise the toolset – reduce overlap, improve coverage and control cost. Who you are: Essential 3+ years in observability / monitoring / tooling engineering or a tooling-heavy operations role. Jira / Jira Service Management – our primary service management platform. Hands-on with a modern log-analytics & observability platform – Coralogix (our primary monitoring & alerting platform) strongly preferred, or strong equivalent (Splunk, Datadog, Grafana). Strong scripting & automation ability (Python, PowerShell or similar). An eye for signal versus noise – you take pages personally. English fluency required; based in Ireland or Poland. Nice to have Experience across the wider toolsets– Splunk, Grafana, Datadog, Site24x7, Pingdom, Idera, Netreo, SolarWinds, Device42. Applying AI / AIOps to alerting and operations. Monitoring & alerting as code (version-controlled config). Why Planet Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.