OC Communication Coordinator

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Since opening in 1962, The Ocean Club, A Four Seasons Resort, Bahamas has been a playground for celebrities and discerning travellers set along an 8-kilometre (5-mile) stretch of natural, white-sand beach on Paradise Island. Connect with Bahamian beauty in an enclave of remarkable seclusion, where intimate low-rise buildings are immersed in 14 hectares (35 acres) of Versailles-inspired lawns and gardens. Wake up to breakfast on your private balcony, then indulge in a restorative treatment in one of our Balinese-style spa villas or head out for a round of golf at Ocean Club Golf Course. However you spend your day, be sure to join us back at Martini Bar and Lounge for a nightcap. When Legends Come To Life Since opening in 1962, The Ocean Club has welcomed the world’s most discerning guests to our five-mile stretch of natural white sand beach – framed by 35 acres of Versailles inspired lawns and gardens. Discover the legendary chic of The Ocean Club, combining elevated Four Seasons service with laid-back Bahamian style – creating one of the most sought-after resort experiences in the Caribbean. On a stretch of natural white sand beach, our resort offers 107 ultra-luxury accommodations, a Balinese-inspired spa, and dining by Michelin-starred chef Jean-Georges Vongerichten. The Ocean Club has a treasured history serving generations of luxury travelers. Expansive lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island. The Ocean Club offers a rich roster of activities including water sports such as snorkeling, sailing and wind-surfing along with land-based activities including world-class golf and tennis plus a relaxing spa. The Role of the OC Communication Coordinator The role of the OC Communication Coordinator is to manage and maintain the communication center database with accuracy and detail, expediting daily guest concerns, by ensuring the integrity of all information being placed in the database, and seeing that they are resolved in a timely and efficient manner, through personalized, professional, and quality service. As the voice of the hotel the Telecommunications Operator ensures that all communication channels operate flawlessly, including the phone and paging system. Key Functions Handle all telephone calls using proper telephone standard Take responsibility for logging and resolving all guests complaints immediately Ensures the timely and efficient processing of each guest request through the entire process Ensures that calls are serviced in an efficient and timely manner Read Communications Center log from the previous shift and follow up on all necessary requests Responsible for prioritizing of all calls. All safety related calls are to be given priority consideration Ensures all calls are routed to the proper person that is assigned to handle calls that day Responsible for the generation and production of the Communications Co-coordinator reports, ability to spot trends and report those trends to management Keeps supervisor updated on troubles with the system Is able to manage and run the floor in the absence of direct supervision for the shift Recognizes and identifies potential areas where existing policies and procedures change, or where new ones need to be developed, especially regarding future business expansion Coordinate room changes with Front Office and complete all changes in the system Maintain a sound knowledge of the company’s facilities and related services Preferred Qualifications And Skills Excellent written and verbal communication skills Strong computer skills System knowledge of Opera and HotSOS This is an exciting time to join The Ocean Club, a Four Seasons Resort. Applicants that are interested in applying, please note that the position is based on The Ocean Club, A Four Seasons Resort Property located in The Bahamas and is available to those individuals who possess a legal ability to work in The Bahamas without sponsorship.