Occupancy Planning Program Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Purpose: Sr FM is responsible for the overall management of multiple service lines in different sites thru coordination and empowerment of local teams. This position is responsible for: Ensuring compliance with policies, regulations and key performance indicators. Actively managing and expanding the client relationship. Implementing highest standards and best practices ensuring consistency with the LatAm region. Diagnose, solve and report out progress of situations in a preventive, permanent and timely manner. Generate a high performance team in a positive environment. Foster accountability, innovation and a growth mindset. Key Responsibilities and Accountabilities: General: Support to lead all work stated in the Master Service Agreement is completed in compliance with all governing laws, codes and regulations and in full compliance with processes, policies and procedures by all parties executing services on behalf. Ensure highest scores for Key Performance Indicators. Implement action plans to revert low scores. Lead and assistance the development and execution of the annual Country/Site Operations Plan in alignment with the Regional Strategic Plan. This shall include the local priorities, projects, execution timeframe and deliverables. Support to development and seek approvals, implement plans for continuous service or process improvement, cost reduction and efficiency. Benchmark practices with other JLL accounts and propose improvements if applicable. Help to develop and provide visibility of opportunities in processes and programs for improvements. Ensure information is accurately reported within systems. Supplier Performance Work in collaboration and in alignment with the IFM Sourcing Regional team to: Develop, enhance and standardize T2 vendor service delivery (in coordination with Costumer Experience Team). Provide feedback and support for sourcing strategies, supplier communications, deal negotiations (contract terms and conditions, scopes of work, pricing, service levels, etc.), and contract administration. Financial Management Work in collaboration and alignment with the IFM Finance Regional team to: Ensure budget execution compliance and accuracy against planning process. Develop country budgets and forecast according to internal financial processes. Ensure compliance with planning, execution and payment processes. Change Management/Client Relationship Management/Marketing & Communications Work in alignment with the Customer Experience Regional team to: Support clients and Key Stakeholders to put in place action or communication plan to mitigate gaps of information, resistance to change or dissatisfaction. Lead initiative of Mapping Site and Regional Key Stakeholders and maintain strategic relationship to understand needs, facilitate decisions and approvals. Facilitate excellent communications with clients, maintain and share all relevant information to Regional Facility Manager. Be the escalation point of contact for site issues, develop action plans to revert negative situations in a preventive, permanent and timely manner. Report out progress in an executive manner and in alignment with internal branding. Environmental Sustainability Work in coordination with Operations Manager to identify and implement opportunities to reduce carbon footprint. Guide to establish site-specific goals aligned with regional Environmental and Sustainability Program (Energy, Water, Waste & Recycling). Ensure execution of action plan to achieve those goals. Requirements Academic Background: Bachelor’s degree in Business Administration, Service Administration or related fields. Desirable: MBA, Hospitality specialization. Experience: 7-9 years’ experience in administrating multiple services and managing teams. Desirable: Work in hospitality or related industries. Capabilities / Skills: Highly structured, organized with planning capabilities. Assertive communicator and with good interpersonal skills. Experience on developing high impact presentations. Languages: Fluent in Spanish and English. Location: On-site –San Jose,CRI If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! 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