Ocean Customer Service Agent

Job description

Scope of Position Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Department. Major Duties and Responsibilities Operations/Industry Knowledge Customer Service Vendor Relations Procedure and Productivity Standards Adherence Accounting Accurate and Timely Billing Self Development Understand department process flow, looking for best practices to improve operational efficiency and productivity Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary Bachelor's degree preferred. 6 months experience in Ocean Import Effective interpersonal skills.? Good computer skills (Excel, Word, PowerPoint) Attention to Detail Fluent in English Reporting Structure Ocean Lead Agent, Supervisor and Manager Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!