Ocean Operations Agent

Job description

FedEx Trade Networks provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Trade Networks, Inc. will be rewarding. We look forward to hearing from you! Location: FTN-EMEIA/ESP/BCN/BCN/Barcelona Job Description: Summary of Essential Job Functions: Contact with our customers, ensuring optimal support and implementing alternative solutions in case of unexpected problems Communication with our FedEx Logistics overseas offices & agents Processing of orders with our internal systems Booking of shipments, transport processing as well as coordination of handling partners at the seaports Preparation of required documents for sea freight handling and checking them regarding correctness Customs processing and handling of worldwide imports and exports, as well as recording and completing information in our systems according to AEO requirements. Support of internal projects & optimization of operational processes Communication with our pricing department Compliance & control of KPIs targets Responsible for updating customer SOPs in compliance with internal guidelines Creation of invoices to customers Control of incoming invoices Accrual of individual orders for the month-end closing Administration Representation of colleagues in case of absence Ensuring the smooth processing of ocean freight orders Regularly keep up to date, respect and comply with internal policies, processes and regulations Completing mandatory FedEx trainings and other trainings needed for Regulatory purposes Minimum Requirements: Education: Bachelor's Degree or equivalent in Business, Shipping, Transport and/or Logistics. Experience and Knowledge: Freight Forwarding Pricing Experience – min 3 years. Understanding of ocean products, regulations and procedures – Excellent Networking experience – Very good Microsoft knowlegde – Excellent Cargowise knowlegde - a plus Skills: Written and verbal communication skills - Excellent Interpersonal skills - Excellent Planning & organizing skills – Very good Time management – Very good Ability to work in team Flexibility Entrepreneurial thinking Personal Attributes: English and Spanish Languages – verbal/written – Fluent Additional Languages - a plus (Catalan for example) Scheduled Weekly Hours: 37.5 Work Shift: Posting Close Date: 29-Sep-2026