Offer Operations Lead

Job description

At Joko, our mission is to we help consumers save time and money when shopping online or in-store. Founded in Paris, Joko is a tech company and certified B Corp with over 105 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko. From cashback and automatic coupons to price alerts, we've kept expanding our products to make shopping smarter. Today, Joko is an AI shopping app: with Juno, our shopping assistant, users can find the right product at the best price in only a few seconds, with recommendations that get sharper the more they use it. Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us! 🛠️ OUR OFFER OPERATIONS TEAM We're building Offer Operations as a new team at Joko — and this is a foundational hire. Joko helps millions of users earn cashback automatically, whether they shop online through affiliate links, activate coupons, or pay in-store with their linked bank card. Behind each of these experiences, there's an operational engine that needs to work flawlessly: transactions must be tracked, cashback must be caught, offers must be reliable, and merchants must perform as expected. When this engine breaks, users don't get paid — and trust erodes fast. Offer Operations will own that engine. The team's mission is to guarantee the reliability and continuous improvement of Joko's core monetization mechanics — across affiliate tracking, coupons, card-linked bank integrations, and merchant performance. It's a technical, data-heavy, high-stakes scope that sits right at the heart of what makes Joko's product work. 🎯 WHAT YOU WILL DO As Offer Operations Lead, you'll work directly with Quentin https://www.linkedin.com/in/quentin-chaleard-5a602931/, our COO, to build this function from the ground up. This is not a maintenance role — it's a founding mandate. You'll shape what Offer Operations becomes at Joko, starting with building a team and the runway to grow. Your core mission: make Joko's offer operations reliably excellent. Concretely, that means: - Deliver on the metrics that matter. You own track rates, catch rates, offer reliability, and merchant performance. When something breaks, your team finds it, fixes it, and makes sure it doesn't happen again. - Build and lead the team. You'll recruit, coach and develop 2 Ops Managers from day one, set the bar high, and hire as the scope grows. - Drive continuous improvement. Processes, tooling, monitoring — much of it is still being built or improvised. You'll bring structure where there's none and improve what already exists, from quick wins to long-term scalable solutions. - Be the operational voice in product decisions. You'll work closely with Product & Engineering to flag issues, shape the roadmap from an ops perspective, and make sure operational needs don't get lost in feature priorities. - Drive merchant performance and partner with the commercial team. Many operational issues originate at the merchant level — broken tracking, unreliable offers, inconsistent data. You'll build the frameworks to monitor and score merchant performance, identify underperformers, and drive corrective actions. You'll work hand in hand with the commercial team to turn operational insights into partner conversations: escalating issues, setting quality standards, and making sure merchant reliability improves over time — not just gets patched. - Define how this team operates. There's no playbook — you'll set the rhythm, the rituals, and the standards. OKRs, sprints, escalation processes: you decide what this team needs to run well. 👀 WHO WE'RE LOOKING FOR - Experience: You have at least 5 years of experience, with meaningful exposure to Product, Operations, or a technical/data-driven environment. - Builder mindset: You have an entrepreneurial streak — you like challenges, you like getting hands-on, and you're energized (not intimidated) by the idea of building something from scratch. You welcome feedback and you're constantly looking to learn and improve. - Product & operations mindset: You think in systems: monitoring → detection → investigation → resolution → prevention. You instinctively look for what can break, understand why it broke, and build safeguards so it doesn't happen again. You know how products work end-to-end and have a strong sense for operational reliability. - Management: You have a successful track record leading a small team of diverse, talented profiles. You are demanding, you act as a real coach, and you set high standards — for your team and for yourself. - Analytical skills: You are data-driven and comfortable navigating dashboards, investigating anomalies, and making decisions based on metrics. - Autonomy: You're not joining a well-oiled machine with a playbook — you're building the machine and writing the playbook. You thrive when there's no predecessor to hand you a manual, and you know how to prioritize when everything feels urgent. - Communication: You have strong written and verbal communication skills. You can explain something complex with simple words, and you're not afraid to expose and defend your decisions with demanding stakeholders. - Attention to detail: You know that the devil is in the details, and you have a talent for spotting flaws where others don't. - Languages: You are fluent in written and spoken English. Mastering French is not required. 💎 OUR PERKS (Some of the benefits listed below are available to full-time positions only) At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through: - Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget. - Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year. On top of that, we offer plenty of perks: - 💸 Top-market compensation - 📈 Equity for everyone with the chance to own a piece of what you build - 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills - 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings - 💪 Contribution to your ClassPass subscription - 🍼 8-week leave paid 100% for the second parent - …and much more, check the full list here https://notion.so/joko/20f4ead2bfc54137b9d805bd9abbb758?pvs=4&v=e2baac50c1844149a219895e0d1c2912! 🤝 OUR HIRING PROCESS 1. Intro call: Quick screening with the Hiring Manager or the Talent team. 2. Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams). 3. Step 2 – Role-specific assessments - For non-engineering roles: A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design). - For engineering roles: A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool). 4. Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder. 5. References: Up to 3 calls with former colleagues or managers. ☕ You may also be invited for coffee with team members to get a feel for our culture.