Office Administrator

Job description

Office Administrator Job Overview Our client is an Australian off-grid power solutions business supporting customers with solar, battery, and energy storage solutions. They are looking for an organized and customer-focused Office Administrator to join their Philippines team. The role will support customer administration, reception, customer calls, warranty and service coordination, and general office administration. The ideal candidate should have a strong combination of office administration and customer service experience, with excellent communication skills and the ability to proactively follow up on tasks. Job Details Work Setup: Office-based in Quezon City *There may be an opportunity to transition to a hybrid setup after approximately 3–6 months, depending on performance and business requirements. Schedule: Thursday to Monday | 8:00 AM to 5:00 PM | Australian Eastern Standard Time / Melbourne time Holiday: Follow Australian holidays Responsibilities · Create and maintain accurate customer records. · Update customer contact details, addresses, and account information. · Monitor customer credit limits where required. · Assist with credit limit review or increase requests and escalate credit decisions requiring management approval. · Monitor and respond to routine administration emails. · Direct enquiries to the appropriate team member where required. · Follow up outstanding matters until they are completed. · Answer incoming reception and general business calls. · Assist customers with straightforward enquiries. · Direct Sales, Accounts, Service, and other enquiries to the appropriate team member. · Record and follow up messages or required actions. · Coordinate the administrative side of warranty and service enquiries. · Ensure service tickets are properly recorded, assigned, and kept up to date. · Monitor aging or stalled tickets and follow up on required actions. · Coordinate approved product returns and replacements. · Provide customers with return instructions and follow up on outstanding returns. · Coordinate with customers, the Service Team, and Warehouse on replacement progress. · Maintain accurate ticket notes and status. · Escalate technical matters to the appropriate technical team member. · Help ensure completed warranty and service matters are properly closed. · Assist the Australian and Philippines teams with general administrative tasks. · Maintain records, documents, and basic reports. · Assist with data entry and information checking. · Support office organization and new administrative processes. · Proactively follow up on outstanding administrative tasks. · Provide technical support for basic enquiries after receiving additional training. Qualifications · At least 2 years of office administration experience. · Strong customer service experience. · Excellent verbal and written communication skills. · Strong interpersonal skills and a professional approach when dealing with customers. · Highly organized and detail-oriented. · Strong follow-through and ability to take ownership of administrative tasks. · Comfortable managing multiple requests and following up with different teams. · Able to maintain accurate records and information. · Must be willing to be trained in basic technical support